puzzle.io - Implementation Manager

• As an Implementation Manager focused on Accounting Partnerships at Puzzle, you’ll own the end-to-end implementation experience for accounting firms and their clients. You’ll take customers from signed contract through a successful go-live, ensuring their financial workflows, data, and team are fully set up. • This is a fully execution-focused role. You’ll manage the entire implementation lifecycle — kickoff, configuration, data migration, testing, go-live — while serving as the primary point of contact for customers throughout. Our firm partners are sophisticated; they expect someone who can speak fluently about accounting workflows from day one, not someone learning on the job. • This is a great opportunity for someone who comes from an accounting or finance background and is excited to bring that expertise into a customer-facing, implementation-driven role at a fast-growing fintech startup. • Accounting experience is required for this role. • A solid accounting or finance foundation — public accounting, audit, or in-house experience that gives you genuine fluency in how finance teams operate. This is non-negotiable. • Sharp project management instincts — you can juggle multiple workstreams, keep timelines on track, and surface risks before they become problems. • Clear, confident communicator with the presence to work directly with senior stakeholders. • Comfortable with ambiguity and energized by fast-paced startup environments where processes are still being built. • Intermediate Excel or Google Sheets skills for data validation and migration work. • Bachelor’s degree in accounting, finance, or a related field. • Experience in an implementation, solutions, or customer success role • ASC 606 and SaaS revenue recognition knowledge • CPA or equivalent certification • Experience at a SaaS or fintech company • Familiarity with fintech integrations (Stripe, Ramp, Brex, Rippling, Salesforce, etc.)