Triple Whale - Social Media Specialist
Requirements
• 2+ years of social media experience, ideally in a B2B SaaS or ecommerce environment • Strong writing instincts - you can match a brand voice, write a tight caption, and ghostwrite a LinkedIn post that actually sounds human • Platform fluency across LinkedIn, Instagram, TikTok, and X - you know what works where and why • Content distribution instincts: you can identify the hook inside a long-form piece and know how to make it land on social • Comfort with ambiguity and a bias toward action - you don’t wait to be told exactly what to do • Attention to detail and an organized approach to managing multiple workstreams at once • AI fluency: You use AI tools to move faster without sacrificing quality or original thinking • Collaborative mindset - you’re excited to work closely with content, PMM, design, and leadership • Experience with social scheduling/monitoring tools is a plus • Video editing skills (CapCut, Premiere, etc.) are a nice-to-have • Triple Whale or ecommerce brand experience is a major bonus • Our Values • Our Values • We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers. • We Are Customer Obsessed • We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. • We Move (Very!) Quickly • We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. • We Are Trustworthy • We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths. • We Are Curious • We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other. • We Act Like A Mensch
Responsibilities
• Own day-to-day social publishing and scheduling across brand and exec accounts • Manage community engagement - monitoring mentions, responding to comments, and proactively participating in relevant conversations • Adapt and repurpose content from blog posts, reports, events, and video into platform-native social assets • Support exec social accounts - ghostwriting posts, chopping content, and maintaining consistent cadence across LinkedIn and other channels • Build and nurture relationships with creators and industry voices in the ecommerce and DTC space • Assist with social coverage of events, product launches, and campaigns in real time • Track performance metrics and contribute to a regular reporting and KPI cadence • Experiment with new formats and bring ideas to the table • Support the rollout and ongoing distribution of product education content
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