‎ConnectWise - Professional Services Consultant

• Lead full lifecycle implementation projects or workstreams, ensuring delivery within scope, timeline, and quality expectations. • Serve as the primary consultant for mid-sized client engagements, managing stakeholder expectations and project outcomes. • Design, configure, and optimize ConnectWise solutions to address both technical and business requirements. • Facilitate client meetings, including discovery, solution design, status updates, and training sessions. • Proactively identify and manage risks, scope changes, and dependencies across project phases. • Apply implementation methodologies, maintaining project documentation, timelines, and deliverables independently. • Analyze client workflows and recommend process improvements, automation, and best practices. • Collaborate with cross-functional teams (e.g., product, support, sales) to resolve issues and enhance client solutions. • Contribute reusable assets such as templates, workflows, and documentation to improve delivery consistency. • Mentor junior consultants through knowledge sharing, peer reviews, and informal coaching. • Support pre-sales or scoping activities as a technical advisor when needed. • Knowledge, Skills, and/or Abilities Required: • Ability to independently manage full implementation projects, balancing scope, timelines, and stakeholder expectations. • Strong consultative and problem-solving skills, including the ability to design solutions for complex business and technical challenges. • Deep technical expertise in ConnectWise platforms, with the ability to configure, troubleshoot, and optimize solutions. • Effective communication and stakeholder management skills, including facilitating discussions and influencing decisions. • Ability to analyze data, workflows, and requirements to develop structured, scalable solutions. • Proactive mindset with the ability to anticipate risks, gather necessary information, and drive resolution. • Strong organizational skills with the ability to manage multiple workstreams and priorities. • Collaborative approach, working effectively across teams and supporting knowledge sharing. • Accountability and ownership, consistently delivering high-quality outcomes with minimal oversight. • Educational/Vocational/Previous Experience Recommendations: • Bachelor’s degree in related field or equivalent business experience