CI Azumano - Strategic Account Manager
Requirements
• College degree preferred. • 5 years of experience in account management, client services, or travel management preferred. • Strong verbal and written communication, relationship management, and presentation skills. • Exceptional problem-solving, organizational, and analytical abilities. • Ability to manage multiple accounts and priorities simultaneously. • Strong understanding of financial travel program drivers. • Proficiency with Microsoft Office and reporting tools. • Ability to travel 30% of the time.
Responsibilities
• Strategize ways to broaden CI Azumano’s business relationships and drive client loyalty in a partnership culture. • Represent CI Azumano brand through interactions with all key internal and external stakeholders. Represent the department during new sales process on selected key prospects. • Be the cheerleader for the clients internally by keeping all departments informed and focused on obtaining the clients' business goals. • Ability to have tough and honest conversations with external and internal stakeholders. • Proactively looks for objections and becomes the conduit to find solutions. • Know your client better than your client contact. • Create a “win-win” team approach to solve client issues. • Understands the financial side of travel management and works in collaboration with internal and external stakeholders to drive profitability by accessing and meeting a client's needs. • Interprets contracts and provides guidance to internal stakeholders to meet client SLA’s while staying in scope of deliverables. • Proven negotiation skills that deliver value to the client while achieving or exceeding CI Azumano’s corporate goals. • Create annual business plans with customers that are measurable and tracks progress to goals. • Develop and maintain professional working relationships with managers and staff to ensure maximum cooperation and achievement of service standards. Meet on a regularly scheduled basis to ensure all stakeholders stay connected to the customer. • Promote the team's approach to meeting client needs and/or providing service correction. • Position CI Azumano brand with industry suppliers and develop strong relationships for the benefit of the client and CI Azumano • Work across department lines and represent clients while understanding the internal constraints of priorities in other areas. • Responsible for policy development, supplier negotiations, strategy for online adoption rate improvement, reporting requirements, industry best practice communications, and quarterly and annual reviews. • Review and analyze the client’s program performance and identify areas for improvement and cost savings. • Provide efficient problem resolution & escalation as necessary, detailed analysis and reporting, as well as, advice and counsel on the latest industry trends. • Coordinate with the client to develop a travel curriculum that will help the travelers stay informed on the latest trends in the travel industry. • Conduct training sessions live onsite or via video conference.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT