finch-legal - Legal Intake Specialist (Bilingual English/Spanish) - 12PM-10PM EST

• Answer inbound calls for multiple Law Firms with empathy and professionalism • Qualify cases and confirm eligibility using defined criteria and an understanding of personal injury cases • Guide clients through the sign-up process and secure retainers • Hand off cases to attorneys and lead paralegals with complete and accurate information • Maintain responsiveness as a key builder of trust with every partner • YOUR TEAM: LEGAL OPERATIONS • Legal Operations is responsible for delivering exceptional outcomes for our law firm partners and their injured clients with precision, speed & care. At Finch, we’re building a team of the top 1% of legal operators with experience from law firms across America, and enabling them with next-generation technology to serve more clients, with more humanity. • YOU MIGHT BE A FIT IF YOU: • Have 5+ years in client-facing intake or sales roles, ideally in legal services • Are Bilingual (English/Spanish) • Are an excellent communicator who can build trust quickly • Can lead conversations with empathy while maintaining control of the call • Stay calm and focused under pressure • Are able to multi-task in a fast paced environment • Can confidently help people understand how a lawyer can best help with their situation with a soft sales approach