Northbeam - Technical Implementation Specialist
Requirements
• Proven experience in a customer-facing implementation, onboarding, or technical solutions role within a SaaS environment where tracking and data accuracy are central to the product. • customer-facing implementation, onboarding, or technical solutions role • Strong domain knowledge in MarTech, AdTech, e-commerce, or related ecosystems, especially where website tracking and attribution concepts are part of the implementation process. • MarTech, AdTech, e-commerce, or related ecosystems • Hands-on familiarity with both client-side and server-side tracking, including concepts such as pixels, scripts, APIs, cookies, UTMs, and event validation. • client-side and server-side tracking • Strong troubleshooting instincts and a naturally investigative mindset, with the ability to diagnose issues, test assumptions, and work toward practical solutions independently. • Excellent communication skills and the ability to work effectively with customers, balancing technical depth with empathy, clarity, and professionalism. • High attention to detail, strong organization, and a consistent approach to checking work thoroughly to protect implementation quality. • Comfort operating in a role that requires both technical confidence and polished customer interaction, without relying on rigid playbooks for every scenario. • Experience supporting implementations that involve website tracking setup, server-side data flows, and QA for technical customer environments. • website tracking setup, server-side data flows, and QA • Ability to inspect websites and troubleshoot issues using tools such as the browser dev console, source code inspection, and other practical debugging methods. • Understanding of how data is stitched across systems using identifiers and tracking inputs, including familiarity with concepts like order IDs, revenue data, customer data, and UTMs. • order IDs, revenue data, customer data, and UTMs • Experience managing multiple onboarding projects at once while maintaining strong follow-through, clear prioritization, and accurate status tracking. • Confidence working through ambiguity and resolving nonstandard implementation problems where the root cause is not immediately obvious. • Strong written and verbal communication skills for documenting implementation progress, explaining requirements, and guiding customers through technical next steps. • Familiarity with project management and CRM tools is helpful, and comfort using AI tools to improve workflow efficiency is a plus. • AI tools • Availability to work effectively with distributed customers and teams; Central or East Coast alignment is preferred, though strong candidates in other locations will also be considered. • Central or East Coast
Responsibilities
• Own and manage customer implementations from post-sale onboarding through data validation, helping customers navigate setup across front-end tracking, back-end integrations, and ads tracking. • Guide customers through technical implementation steps without directly modifying their systems, providing clear instructions and support throughout the process. • Troubleshoot implementation issues such as missing page views, javascript placement problems, data mismatches, and integration gaps by investigating websites, code, tracking behavior, and incoming data. • Validate that customer setups are complete and data quality meets expectations before handing accounts off for ongoing account management. • Partner with internal teams to maintain visibility into onboarding progress, implementation risks, and blockers that could impact time to go live. • Manage a queue of active implementations simultaneously, keeping work organized and customers informed as projects move through different stages. • Translate complex technical concepts into understandable guidance for customers with varying levels of technical knowledge, ensuring a smooth and confident onboarding experience.
Benefits
• $140,000—$165,000 USD • Actual compensation may vary based on experience, skills, and location. • In addition to your base salary, we offer an equity package, comprehensive healthcare benefits (medical, dental, and vision), and a 401(k) plan. Our team enjoys a flexible PTO policy, 12 company-paid holidays, and 12 weeks of paid parental leave. We also provide a $500 work-from-home stipend to support your remote setup. • Interview ProcessThe interview process varies by role but typically begins with a 30-minute interview with a Northbeam recruiter, followed by a video interview with the hiring manager. Next, candidates complete a role-specific video interview followed by video or onsite interviews with several team members. The final step is a video interview with our CEO/Co-founder. The entire interview process is usually 5-7 interviews total and requires around 5-8 hours of your time.
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