peoplegrove - Implementation Manager
Requirements
• 3 to 5 years' experience in SaaS implementation, project management, consulting, or related roles. • Strong client-facing and relationship management skills. • Demonstrated success managing complex, multi-stakeholder projects. • Experience working with colleges, universities, or the education sector (preferred but not required). • Proficiency in project management (planning, timelines, issue tracking, risk management). • Excellent verbal and written communication skills, including presentations. • Strong problem‑solving mindset with the ability to simplify complex requirements. • Ability to understand and contribute to solution design discussions. • Highly organized, detail‑oriented, and deadline‑driven. • Customer‑first mindset with strong accountability and ownership. • Familiarity with agile environments and collaboration with product/engineering teams is a plus. • Ability to influence, lead discussions, and drive decision making with clients and internal teams. • Collaborative working style across Sales, Product, Engineering, and Client Success teams. • Comfortable in a dynamic, fast‑moving environment.
Responsibilities
• Implementation & Project Management • Lead full lifecycle SaaS implementations—from discovery and design through configuration, testing, training, and go‑live—ensuring a smooth transition to ongoing client support. • Manage multiple concurrent client projects, ensuring timelines, deliverables, and expectations are consistently met. • Develop and maintain detailed project plans, tracking progress and proactively identifying risks, issues, and dependencies. • Facilitate client workshops, requirements sessions, and solution discussions to understand needs, workflows, and success criteria. • Guide clients through solution design and configuration decisions aligned with best practices. • Ensure data integrity and system readiness prior to launch, coordinating internal resources and quality checks. • Provide clear and consistent project status updates and proactively address risks to ensure successful outcomes. • ## Client & Stakeholder Management • Serve as the primary point of contact for client project teams and stakeholders. • Build strong, trust‑based relationships and deliver a positive, consultative implementation experience. • Set clear expectations, communicate project status, and lead effective client meetings and presentations. • Advocate for client needs internally while balancing project objectives and product capabilities. • ## Solution Design & Documentation • Participate in solution design discussions and validate configuration options to meet client goals. • Document processes, requirements, use cases, and configuration specifications. • Contribute to internal process improvements and best practices for scalable implementation delivery. • Act as a sales engineer for immature product use opportunities, supporting Sales and Product during pre-sales and scoping conversations. • ## Cross-Functional Collaboration • Partner with Sales for seamless post-sale handoff and alignment of goals and scope. • Work closely with Product Development to translate client needs, validate solution design, and share feedback for product enhancement. • Collaborate with Client Success to ensure a smooth transition from implementation into long-term, ongoing support. • Champion continuous improvement of internal onboarding practices and SOPs.
Benefits
• Flexible PTO and hybrid/remote work options • Full medical, dental, and vision coverage • 401K with generous company match + financial planning • Company-paid life and disability insurance • Collaborative and purpose-driven culture
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