Lumimeds - Customer Service Representative

Remote - USA1w ago

Remote Mid NA Digital Health Telemedicine Sales Representative Salesforce Zendesk CRM Management Intercom Slack Claude Gemini

Requirements

• 2+ years of experience in Customer Service, Patient Support, or Customer Experience • Experience supporting customers remotely (phone, chat, and email) • Professional-level English communication skills (written and verbal) • Strong problem-solving skills and the ability to remain calm under pressure • Highly organized with excellent attention to detail • Comfortable handling multiple conversations and priorities simultaneously • Strong empathy without losing efficiency or accountability • Experience using CRM systems such as HubSpot, Salesforce, Zendesk, or similar • Comfortable working U.S. business hours • Self-motivated and able to work independently in a remote environment • Experience in telehealth, healthcare, healthtech, wellness, or SaaS • Experience supporting subscription-based businesses • Familiarity with HIPAA or healthcare privacy standards • Experience with Slack, Dialpad, Intercom, or similar support platforms • Experience working in startups or high-growth companies • Comfortable using AI tools (ChatGPT, Claude, Gemini, etc.) to improve productivity and customer support workflows

Responsibilities

• Patients consistently rate your support highly • You resolve issues efficiently while maintaining empathy • You take ownership instead of passing problems to others • You communicate clearly across teams and with patients • You proactively identify opportunities to improve the patient experience • You thrive in an environment where priorities evolve quickly

Benefits

• We're building a company where patient experience is just as important as clinical outcomes. Every conversation matters, every interaction builds trust, and every team member has the opportunity to make a meaningful impact on someone's health journey. • If you're excited about helping people, solving problems, and being part of a fast-growing telehealth company, we'd love to hear from you.