unlimit - Onboarding Manager
Requirements
• Previous experience within payments, acquiring, banking, fintech, financial services, or crypto industries is highly preferred. • A university degree in Economics, Business Administration, Finance, or a related field, or equivalent practical experience. • At least 1 year of experience in onboarding, account management, customer support, or a similar client-facing role. • Strong communication and interpersonal skills, with the ability to collaborate effectively across teams and management levels. • Excellent organizational and time-management skills, with the ability to work independently and manage multiple priorities. • A flexible and adaptable mindset, with the ability to thrive in a fast-changing environment.
Responsibilities
• Manage the full onboarding process for merchants, business clients, and crypto-related accounts all around the world (APAC, EU, LATAM, etc) • Serve as the primary point of contact for clients during onboarding and account setup. • Guide clients through compliance and verification requirements while ensuring a smooth customer experience. • Coordinate with internal departments and external partners to resolve onboarding issues efficiently. • Review documentation and client information to ensure regulatory and compliance standards are met. • Set up payment environment and registration with payment providers for merchant clients. • Maintain accurate records and provide timely updates throughout the onboarding process. • Build strong relationships with clients by delivering professional and responsive support. • Stay up to date with company products, compliance procedures, and industry developments.
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