Cloudbeds - Website Onboarding Specialist

• Conceptualize, use a consultative approach in creating high quality, professional, hospitality websites for our customers through our in-house website builder • Manage the website onboarding projects and service delivery timelines of multiple accounts • Manage all records and upkeep all task management systems related to websites service delivery • Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice call • Collaborate with a team of website designers to deliver websites on time • Assist with website service scoping or questions from potential customers • Investigate on website errors or support, research, and suggest on website service improvement • Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns • Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers • Use graphic design tools to create visual elements that are in line with our customers’ branding • Resourceful and can research and develop content to build websites quickly • Passionate about meeting customers from all over the world and happy to provide them genuine customer service • Problem solver, resolves and handles customer complaint • Up to date with website trends and website development techniques that are most most effective in engaging consumers • Able to handle multiple deadline-driven pressure • Involved in developing website service improvement processes and projects • Key Competencies include: • Creative, has a keen eye for design, and high attention to detail • Effective execution and management of several website projects with varying processes in a timely manner • Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success • Able to lead and collaborate with a diverse team of different personality types • Open to general changes, improvements and process updates • Highly organized, can handle result-driven pressure, proactive, self-starter, and team player with a love of continually improving the processes around you • You’ll Succeed With: • 1+ years of Website Design and Development experience preferred • 1+ HTML and CSS experience preferred • Experience with Adobe Photoshop and Canva preferred • Experience with (CMS) such as WordPress or Drupal or Duda preferred • Background in customer service or professional services onboarding • Excellent communication skills and a positive attitude • Excellent problem-solving skills and emotional management • Excellent internet/wifi connection • What to Expect - Your Journey with Us • Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. • Learn more online at cloudbeds.com • Company Awards to Check Out! • Best All-In-One Hotel Management System | HotelTechAwards (2025) • Overall 10 Best Places to Work | HotelTechAwards (2025) • Most Loved Workplace® Certified (2024) • Top 10 People’s Choice(2024) • Deloitte Technology Fast 500 (2024)