lupapets - Deployment Specialist
Requirements
• 2+ years in a SaaS implementation, deployment, onboarding, or customer-facing project management role • A track record of managing multiple projects simultaneously without letting anything slip • Experience working directly with end users through a software transition, you know how to bring sceptical people along • Veterinary, healthcare, or clinical workflow experience (nice to have, a genuine interest counts) • Familiarity with B2B SaaS deployment cycles, from scoping and configuration through to training and go-live (nice to have) • As a person, you: • Are a natural problem solver, when something breaks mid-deployment, you stay calm, think fast, and get it sorted • Are resilient, you hear no, push back professionally, and keep moving without taking it personally • Are genuinely outgoing and enjoy building relationships with customers, not just completing transactions with them • Take real ownership, your deployments are your projects, your customers, your outcomes • Are excited to work in-person from our Paddington, London HQ • Are always looking for ways to improve the process, not just follow it • What does success look like in 6 months? • You’re managing a portfolio of deployments independently and consistently delivering strong customer feedback • You’ve dived into parts of the business beyond your immediate role, and already have ideas about how to make things better • Practices you’ve deployed are live, confident, and advocates for Lupa, not just users of it
Responsibilities
• Own a portfolio of veterinary practice onboardings end-to-end, from kick-off call through to a fully live, confident team on the other side • Train practice staff on the Lupa platform, tailoring your approach to different levels of technical confidence and clinical background • Consult on veterinary workflows, helping practices redesign how they operate around our AI-native tooling rather than just transplanting old habits into new software • Project manage multiple concurrent deployments, keeping timelines on track and stakeholders informed without losing momentum • Be the bridge between the customer and the product, feeding structured insight from the field back to the team to improve how we build and deploy • Contribute to and improve our deployment processes as we scale, if something isn’t working, you’ll be expected to fix it, not just flag it
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