Phil - Director of Operational & Quality Excellence
Requirements
• Our strongest candidates have led quality or operational improvement in a high-accuracy, high-volume environment and have personally built AI or automation into how the work gets done. Quality engineering, process excellence, and special-projects paths all work, as long as you've created leverage through teams and systems, not only through your own output. • 10+ years in operational quality, quality engineering, operational excellence, or process improvement in a complex, high-volume environment • 5+ years leading and building a team or function, not only running an existing one • Hands-on experience deploying AI, LLM, or automation tools to solve a real quality or operational problem, and you can name the tools and the results • Experience shifting work from manual, after-the-fact review to controls embedded in systems, including partnering with Engineering on test automation, release validation, or defect prevention • A record of driving results across teams without direct authority, including root cause analyses that led to documented fixes • You originate work, escalate early with a proposed path forward, and present data-driven narratives to senior leaders • Experience in a regulated, high-accuracy setting such as pharmacy, healthcare, or clinical operations • Experience leading tenured subject-matter experts through a change in how they work • Experience reporting quality performance to external clients • Travel: up to 20%.
Benefits
• $170K – $180K • Offers Equity • Offers Bonus • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • What is your experience responding to inbound inquiries from providers, medical office staff, and payers by phone, email, and internal messaging? • I prefer not to answer • Another Gender Identity • Heterosexual / straight • Asian or Asian American • Black or African American • Hispanic or Latine • Indigenous or Native American • Native Hawaiian or Other Pacific Islander • Person with disability • Refugee or immigrant • None of the above • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the Black racial groups of Africa. • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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