Career Team Enterprises - Cloud IT Specialist
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Requirements
• Outgoing and personable candidates with strong customer service skills. • Strong English skills is required. • Strong familiarity with Freshservice or another ITSM. • Bachelor's degree, or equivalent, from an accredited institution, or equivalent experience. • Located in Philippines. • Willingness to work night shift. • Relevant certifications (e.g. Microsoft Certified: Azure Administrator, Google Workspace Admin) are preferred, but not required. • Strong problem-solving skills with attention to detail. • Excellent communication skills to explain technical concepts to a non-technical audience. • Proactive approach to continuous learning and professional development. • Ability to work in a fast-paced environment and adapt to changing priorities. • Passion for innovation and a desire to make a positive impact on users' lives. • General knowledge of at least one programing/scripting language is a plus, but not required. • Career TEAM’s outstanding record has resulted in numerous honors, including: • Named by Inc. Magazine as one of America's 500 fastest growing privately held companies • Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation • Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program • Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider
Benefits
• By joining this amazing company, you will be: • A member of a dynamic team, shaping the future of our IT department. • Working on cutting-edge cloud technologies and enterprise software solutions. • Making a tangible difference in the lives of people. • Growing and learning at an accelerated pace in an environment that values innovation and initiative. • Your Impact on Career Team's Success: • As a Cloud IT Specialist, you will be instrumental in supporting our cloud-based IT operations. This is a multifaceted role ideal for someone who is passionate about IT service delivery and gets excited by new challenges. This role with fulfill both basic IT functions such as troubleshooting and end-user support, as well as specialized functions such as ITSM configuration and management (Freshservice), as well as asset and license management. You will support both our Philippines and United States teams and you will assist with items such as: • Classifying and prioritizing tickets based on defined severity levels (P1, P2, P3) and business impact to streamline resolution processes. • Providing help desk support via phone, video call, chat, & email. • Troubleshooting technical issues for company employees. • Design, implementation, and continuous improvement of specific automations and processes (Freshservice and other tools). • Managing our ITSM (Freshservice) and helping create connections and automations between various systems. • Managing mobile device enrollment, security, and application updates using Microsoft Intune and Apple Business Manager. • Handling access management and license provisioning for tools like Google Workspace, Microsoft 365, Adobe, Jira, and more. • Maintaining an inventory of mobile devices and other equipment. • Overseeing Windows Autopilot for device setup and lifecycle management. • Troubleshooting network issues and administering endpoint security solutions to ensure compliance. • Developing and revising IT Department processes and knowledge base. • Assisting with access reviews and security audits.
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