Element Biosciences - Manager, Field Applications - EMEA
Requirements
• Bachelors degree with 10+ years, Masters degree with 8+ years or PhD with 6+ years in NGS library construction (a combination of experience and education may be considered) • Hands-on experience with cell culture and tissue handling required • Experience with NGS sequencing instrument and sequencing run set up along with NGS sample and library prep workflows is preferred • Must be highly motivated and have strong problem-solving ability • Excellent communication and strong relationship building skills • Highly collaborative and adaptable; able to work well within multidisciplinary teams • Skilled in nucleic acids and protein analytical methods • Experience with single cell protocols and cell culture for multiomics workflows • Generate high quality and reproducible wet-lab data from established protocols • High degree of comfort navigating technical project discussions • Must be able to work independently and as a team player • Demonstrated account management skills • English speaking and second language is preferable • Ability to lift up to 20 pounds • Must be flexible in working hours as this position may require customer support during non-regular business hours • Location: • Remote (DACH region based) • Travel: • Domestic and International travel up to 70% • Job Type: • Full-time, Exempt • Please note: Base compensation will depend on multiple factors, including geographic location, qualifications, and experience.
Responsibilities
• Frequently traveling to customer sites is required • Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software, and instruments • Supporting commercial team and customers in their technical applications and providing product training • Displaying professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions • Providing strategic and competitive feedback to marketing and product development teams, and independently leads or manages beta tests at customer sites • Working independently on significant and unique issues requiring collaboration with key decision-makers and senior managers across the organization which may impact future products, concepts, and technologies • Mentoring and leading a team of Field Application Scientists • Traveling with members of the team to develop their training and troubleshooting skill sets • Leading regional team calls to develop tactical frameworks to address the needs of the region • Assisting sales and marketing on pre and post strategic sales activities requiring both technical depth and market knowledge • Collaborating with other cross functional leaders to improve processes and work to scale the organization • Delivering customer training and workshops, both in-person and remote • Utilizing service CRM software to accurately identify and document customer opportunities • Collaborating with internal partners to resolve customer issues and improve processes
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