Splash Financial - Senior Director, Lender Success
Requirements
• Experience developing and managing lender or financial institution partnerships, with a track record of securing new relationships and growing existing accounts. • Experience managing and developing a team, setting clear priorities, and holding people accountable for results. • Strong relationship-building and communication skills, including experience working with senior stakeholders, navigating complex discussions, and resolving partner concerns. • Experience leading initiatives across business, technical, and operational teams, with the ability to translate partner needs into clear requirements and action plans. • An understanding of lending operations and the ability to use performance data, business judgment, and partner feedback to identify opportunities and make decisions • Experience with managing a loan portfolio with a deep understanding of the metrics that impact returns, must be comfortable with being the subject matter expert and the lead on presentation
Responsibilities
• Develop new lender partnerships: Work with our business development team to pursue opportunities aligned with Splash’s strategy, build relationships with prospective partners, and guide partnership development from initial discussions through launch. • Develop new lender partnerships: • Strengthen and grow existing relationships: Own key lender relationships, develop account plans, and lead conversations about performance, priorities, and opportunities to expand the partnership. • Strengthen and grow existing relationships: • Lead the Lender Success team: Set goals and expectations, coach and develop team members, and build consistent practices for relationship management, communication, and follow-through. • Lead the Lender Success team: • Drive execution across teams: Partner with Product, Engineering, Operations, Legal, and Compliance to support lender onboarding, implement partner initiatives, and resolve escalated issues. • Drive execution across teams: • Improve partnership performance: Establish and track measures of success, use data and lender feedback to guide decisions, and give leadership clear visibility into opportunities, risks, and results. • Improve partnership performance: • Provide Portfolio Analysis: Partner with the Credit to provide detailed level analysis of performance trends and return on investment. • Provide Portfolio Analysis:
Benefits
• The base salary range for this role is $170,000 to $250,000 annually, based on market data and internal compensation practices. Final compensation will be determined by factors such as location, experience, and skill level. • SPLASHERS ENJOY: • SPLASHERS ENJOY: • Fully remote work freedom (for most roles) • Competitive salary packages • Flexible PTO + 9 company holidays • Equity: Share in our start-up success • Comprehensive and affordable insurance benefits • Paid parental leave for both caregivers • Essential modern equipment to get the job done • Fully paid Claude subscription to supercharge your work • 401(k) for your future savings • Quarterly meet-ups: In person & virtual fun • Awesome Splash swag to flaunt your team spirit
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