trm-labs - Deployment Strategist, APAC
Requirements
• 5+ years of professional experience, ideally within crypto businesses, financial institutions, or regulatory bodies — preferably in compliance, investigative, or customer-facing functions. • Professional proficiency in English and Mandarin is required. • Hands-on experience with virtual currencies and blockchain analytics, ideally within a compliance or investigative context. • Proven ability to structure complex problems, prioritize critical issues, and deliver actionable solutions. • Exceptional attention to detail and rigor, particularly in regulatory and investigative contexts. • Ability to distill and communicate complex technical and investigative concepts to diverse stakeholders, from compliance officers to senior executives. • Strong collaboration skills and ability to influence outcomes in cross-functional settings. • Willingness and ability to travel occasionally for in-person meetings, trainings, or events. • Schedule: Occasional
Responsibilities
• Act as a trusted advisor, enabling regulators, financial institutions, and crypto businesses to maximise the effectiveness of our platform within their supervisory, risk, and compliance functions. • Confidently explain complex technical and investigative concepts, supporting customer teams in interpreting blockchain data, building cases, and conducting financial crime investigations. • Build and deliver product demonstrations tailored to compliance officers, analysts, supervisors, and risk teams across financial institutions, crypto businesses, and regulatory bodies. • Conduct structured training sessions, delivered in English and Mandarin, to ensure TRM is embedded into customers' day-to-day investigative and compliance programs. • Serve as the "Voice of the Customer" by channeling customer feedback to product and engineering teams to influence product direction. • Monitor customer engagement and usage trends, proactively identifying early signals of churn risk and implementing effective mitigation strategies. • Establish a consistent engagement cadence with customer stakeholders to understand institutional priorities, regulatory obligations, and emerging risks. • Proactively identify and surface expansion opportunities and growth signals within customer accounts and partnering with Account Directors to drive TRM's Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets. • Schedule: Minimal weekend monitoring for P0 and P1 issues. • Frequency: Approximately 1 weekend per every 5 weeks.
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