Bugcrowd - Director, Technical Solutions
Requirements
• Prior experience working within the technology and cybersecurity vendor space, particularly in offensive security services. • Proven track record of driving operational efficiency through automation and process optimization. • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical leadership experience. • Working Conditions and Physical Requirements • The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation. • Sitting and / or standing - Must be able to remain in a stationary position 50% of the time • Carrying and / or lifting - Must be able to carry / move laptop as needed throughout the work day. • Environment - remote, work-from-home 100% of the time.
Responsibilities
• Set strategic direction and annual priorities for the global Technical Solutions department. • Manage and mentor a global team of managers and senior contributors, fostering high performance and excellence. • Establish and track departmental KPIs, success metrics, and operational budgets aligned with company growth targets. • Oversee global methodology for pre-sales technical engagements, scoping, and solution architecture design. • Develop and standardize global product demonstration and technical presentation assets to ensure consistent value delivery. • Act as executive technical sponsor for key accounts to resolve high-level strategic roadblocks. • Partner with Product and Engineering leadership to translate customer trends and technical gaps into long-term product roadmaps. • Coordinate with Sales and Marketing to develop enterprise-level collateral, best practices, and enablement training. • Drive operational excellence and post-sale handover, utilizing automation to resolve technical escalations and improve systemic performance. • Education, Experience, Skills, & Abilities • 6+ years of experience in a customer-facing technical leadership role (e.g., Solutions Architecture, Sales Engineering, or Technical Program Management), with at least 3+ years in a manager-of-managers capacity. • Demonstrated success in setting departmental vision, managing global remote teams, and architecting solutions for enterprise-level, multi-national customers. • Subject matter expertise in Offensive Security, including Penetration Testing, Bug Bounty, and Red Teaming methodologies. • Exceptional ability to translate complex technical concepts into clear business-value propositions for executive-level audiences. • Advanced experience with CRM platforms, project management frameworks, and the development of technical governance documentation.
Benefits
• At Bugcrowd, we strive for fairness, equality and to create an environment that allows our people to perform at their very best. Our compensation philosophy is to foster a collaborative community that rewards, attracts and retains the best possible talent. The provided salary details are based on US national averages and we retain the flexibility to tailor to the needs of the business. • The national estimate for the current base range for the position is: $147,200 - $184,000. • This position may also be eligible to participate in a discretionary bonus program or commission plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. • Culture • At Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work. • We regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well. • Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists—you get the point. • At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring. • Disclaimer • This position has access to highly confidential, sensitive information relating to the technologies of Bugcrowd. It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence. • The company is authorized to obtain background checks for employment purposes under state and federal law. Background checks will be conducted for positions that involve access to confidential or proprietary information (including trade secrets). • Background checks may include Social Security verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required by law. • Any personal data you submit in connection with your application will be processed in compliance with Bugcrowd's Privacy Policy, which you may review here: https://www.bugcrowd.com/privacy. • Equal Employment Opportunity: • Bugcrowd is EOE, Disability/Age Employer. • Individuals seeking employment at Bugcrowd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. • Bugcrowd is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Bugcrowd will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact HR at ADA at bugcrowd.com.
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