SilverRail - Account Director
Requirements
• Cross-functional influence: Ability to align Product, Technology, and Customer Operations & Planning around shared goals without formal authority over those teams. • Cross-functional influence: • Mastery of detail and data: Strong analytical skills and comfort with ecommerce/digital retail metrics, especially conversion and loyalty, to manage multiple commercial, technical, and operational threads at once without losing sight of the bigger strategic and financial picture. • Mastery of detail and data: • Excellent, translatable communication: Able to explain technical concepts simply to non-technical stakeholders, and equally comfortable in detailed conversations with engineers. • Excellent, translatable communication: • Collaborative sales and negotiation skills: A track record of building long-term, mutually beneficial partnerships rather than one-off wins, with confidence negotiating to grow accounts and sell in new functionality or features. • Collaborative sales and negotiation skills: • Curiosity about technology: Genuine interest in where technology is heading, particularly the impact of AI on rail retailing. • UK Rail domain knowledge: General understanding of the UK rail operating landscape, stakeholder companies and industry actors. • UK Rail domain knowledge: • Autonomy: Proven ability to work independently and manage multiple projects at once, to deadlines. • Autonomy: • Behavioural Competencies • Inspiring Trust: Act with integrity and consistency, build open and honest relationships, treat others fairly, and work collaboratively. • Inspiring Trust: • Driving Execution: Track progress against clear benchmarks, tackle problems directly and promptly, and drive continuous improvement. • Driving Execution: • High-Impact Communication and Influencing/Negotiating: Communicate openly, listen well and welcome differing views. Build support through a confident and persuasive style, and negotiate skilfully to reach win/win outcomes. • High-Impact Communication and Influencing/Negotiating: • Visionary Thinking: Bring a clear sense of purpose, spot issues and opportunities early, challenge assumptions, and keep a long-term, big-picture view of the business. • Visionary Thinking:
Responsibilities
• Partner Development: Own the ScotRail relationship, working in partnership with ScotRail teams to hit or exceed booking volume targets. • Partner Development: • Partner Expansion: Identify and deliver growth initiatives across product, technology, and new services to increase bookings and revenue through ScotRail's channels. • Partner Expansion: • Product & Technology Collaboration: Work with SilverRail's Product and Technology teams to prioritise improvements to the ScotRail booking experience, turning commercial needs into clear high level requirements they can act on. • Product & Technology Collaboration: • Customer ‘Passenger’ Acquisition & Retention: Partner with Operations & Planning teams on campaigns that drive new bookings, and champion initiatives that build loyalty and repeat bookings. • Customer ‘Passenger’ Acquisition & Retention: • Performance & Reporting: Own KPI reporting for the partnership, including regular business reviews with ScotRail, with a focus on conversion and loyalty/retention metrics. Work with SilverRail's finance team to ensure invoicing reflects contract terms accurately. • Performance & Reporting: • Contract & Compliance Governance: Work with SilverRail's legal team on contract addendums and the resolution of contractual issues. • Contract & Compliance Governance:
Benefits
• We are an accredited flexible working company, utilising a hybrid working model • We offer a highly competitive benefits package including private healthcare and rail discounts. • We provide a wealth of career development opportunities with training that is individual, focused on improving your skills and helping you become the best professional you can be. • Our team's health and wellness is genuinely important to us, so we offer a number of wellbeing seminars and membership to the #1 leading meditation app. • A unique opportunity to work for a tech company that is helping the environment by revolutionising the way we travel. • Our values are simple: Do Good by working for a better tomorrow; Think Big Act Smart by being curious, adaptable and data-driven; and remember that through collaboration we will always be Stronger Together. • Do Good • Think Big Act Smart • Stronger Together • We are a neurodiverse employer and are working hard to improve our recruitment processes, so if there is any way that we can make the recruitment experience better for you then please let us know in your application - all information will be treated as strictly confidential • let us know in your application
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