Relay Technologies - Operations Manager, Operative Acquisition
Requirements
• Aim with Precision: You define problems clearly and measure your impact meticulously. • Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. • 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. • All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. • People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. • Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we. • If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect. • Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
Responsibilities
• Own the operative funnel end to end, from applicant attraction through qualification, training, activation and retention • Keep applicant supply ahead of site demand, forecasting how many applicants, training places and sessions are needed and directing spend where gaps exist • Improve qualification and compliance, owning Right to Work/KYC and working with Product and Engineering to reduce drop-off and speed up the process • Optimise training capacity and waitlists, making sure sessions are filled and candidates stay engaged • Get new starters onto shift quickly, supporting activation, shift fill, communications and low-fill processes • Reduce cancellations, no-shows and inactivity, using the root causes to improve communications, processes and policies • Own operative communications and compliance processes, including waitlist messaging, suspensions, strikes and shift-booking comms • Build clear funnel reporting and alerts, tracking volumes, conversion, time to hire and drop-off by site to identify issues early • A growth or operations background. You treat supply as a daily number and act the same day it slips • Confident in SQL (BigQuery or similar). You build dashboards from raw data, not static trackers • Experience running a high-volume hiring or onboarding funnel, ideally for a frontline workforce • Comfortable with paid acquisition, Google Ads or similar, enough to read performance and brief changes when a site runs short • A working understanding of Right to Work checks, enough to see how checks and re-checks affect the funnel and operative status. Legal owns the detail, but this can't be a blank • Clear writing. You can write processes, requirements and comms that other teams rely on • Experience onboarding couriers or drivers at a carrier or delivery platform • Experience working with Product and Engineering on integrations or APIs • Experience with predictive or candidate-quality modelling • Experience planning for peak or seasonal demand
Benefits
• Generous equity, richer than 99% of European startups, with annual top-ups to share Relay's success • Private health & dental coverage, so comprehensive you'd need to be a partner at a Magic Circle law firm to match it • 25 days of holidays • Enhanced parental leave • Hardware of your choice • Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more) • Located in Shoreditch, our office set-up enables the kind of in-person interactions that drive impact. We work 4 days on-site, with 1 day remote.
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