Airwallex - Account Manager, SME & Growth (Southeast Asia)
Requirements
• Strong Hustle: You love sales, and are driven and resilient to achieve KPIs. • Customer Engagement: Confident in directly engaging with customers to understand their needs and promote Airwallex solutions. • Relationship Builder: Able to build meaningful, collaborative relationships with all people that you work with, both internally and externally. • Communication Skills: Strong verbal and written communication in English. • Problem-Solving Abilities: Equipped with strong problem-solving skills, able to address and resolve customer issues effectively. • Collaborative: Great team player who enjoys tackling the most difficult challenges with your colleagues. • Tech-Savviness: Comfortable with using new software/tools to drive client activation and increase wallet share. • Industry Experience: > 1 year experience in account management, with proven track record of driving revenue growth within existing accounts. • Additional consideration for candidates with: • Proficiency in other South East Asian languages (Bahasa Indonesia, Thai, Hindi etc.) to support clients across target markets • Exposure to start-up and fintech environments • Applicant Safety Policy: Fraud and Third-Party Recruiters • To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. • Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. • Equal opportunity • Equal opportunity
Responsibilities
• Build Relationships: Cover your portfolio and develop deep understanding of your clients' current and future needs. • Identify Opportunities: Utilize data and deep understanding of your focus industry, to maximise wallet share and best usage of our platform. • Educate and Activate: Teach customers how to leverage the full range of Airwallex products, and ensure adoption of our products. • Champion Customer Needs: Act as the voice of the customer within Airwallex, ensuring their needs and feedback are heard and addressed. • Advocate for Airwallex: Create a strong impression on our clients, and contribute to being the partner of choice to your focus industry.
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