Job Board - Renewals Manager
Requirements
• 3+ years of experience in renewals, account management, customer success, sales, or another customer-facing commercial role. • Experience managing customer relationships and negotiating commercial agreements. • Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent combination of education and relevant professional experience. • Experience in cybersecurity, enterprise software, SaaS, or another technology industry preferred. • Strong written and verbal communication skills with the ability to engage stakeholders at multiple organizational levels. • Demonstrated ability to identify business value and create compelling reasons for customers to renew and expand. • Strong organizational and time management skills with the ability to manage multiple priorities simultaneously. • Experience using Salesforce or another enterprise CRM. • Analytical mindset with the ability to identify trends, assess renewal risk, and make data-driven decisions. • Collaborative, team-oriented approach with a strong sense of ownership and accountability. • Results-driven with a consistent track record of meeting or exceeding performance goals. • Notice of Pay Transparency:The compensation for this position may vary depending on factors such as your location, skills and experience. Depending on the nature and seniority of the role, a percentage of compensation may come in the form of a commission-based or discretionary bonus. Equity and additional benefits will also be awarded.
Responsibilities
• Own the end-to-end renewal process for an assigned portfolio of customers, driving timely and successful contract renewals. • Build trusted relationships with customers and serve as a strategic partner throughout the renewal lifecycle. • Achieve and maintain renewal rates of 90% or higher while supporting company retention and revenue goals. • Identify renewal risk early and develop mitigation plans in partnership with Account Executives, Technical Account Managers, and Customer Success. • Partner with Sales to identify and qualify expansion opportunities, including upsell and cross-sell opportunities. • Forecast renewals accurately and maintain opportunity data within Salesforce. • Collaborate with Finance, Legal, and Operations to ensure timely and accurate contract execution. • Work closely with Product and Marketing teams to share customer feedback, identify adoption trends, and support customer education initiatives. • Continuously improve renewal processes, reporting, and customer engagement strategies. • Meet or exceed established renewal, forecast accuracy, and operational performance metrics.
Benefits
• Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is one of the fastest growing network detection and response platforms in the industry. Our passionate team thrives in a collaborative, inclusive, and geographically distributed culture. We embrace diverse perspectives, neurodiversity, curiosity and low ego results - fostering an environment where every innovator can solve the toughest challenges in cybersecurity and contribute their best work. • We are looking forward to meeting you. Check us out at www.corelight.com
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