commonroom - Renewals Manager

• As Common Room continues to scale, managing renewals across our Growth customer segment—our largest and highest-volume segment—is critical to maintaining strong retention and predictable revenue. • The Renewals Manager role exists to own Growth renewals end-to-end. This is an individual contributor role focused on executing renewal transactions at scale while continuously improving how we manage renewals across a high-volume customer base. • In addition to hands-on renewal ownership, this role plays a key part in shaping how Common Room approaches scaled renewals, surfacing insights, risks, and best practices to inform the Head of Account Management and broader post-sale strategy. • How You’ll Contribute • Own Growth Renewals • Own renewals for Growth customers, managing a high-volume book of business with varying contract terms and renewal cycles. • Drive renewal motions end-to-end, including outreach, negotiation, contract execution, and close. • Partner with Customer Success to assess account health, usage, and renewal risk well ahead of contract end dates. • Proactively identify churn risk and take action to mitigate through value reinforcement and alignment. • Execute Scaled, Efficient Renewal Motions • Manage renewal transactions efficiently and consistently, balancing speed with a strong customer experience. • Maintain accurate renewal forecasts and pipeline hygiene in partnership with RevOps. • Ensure renewal terms, pricing, and approvals align with Common Room policies. • Collaborate Cross-Functionally • Work closely with Customer Success, RevOps, Finance, Legal, and Billing to ensure smooth renewal execution. • Escalate complex or at-risk renewals appropriately while remaining accountable for outcomes. • Provide clear visibility into renewal status, risks, and outcomes. • Inform & Improve Scaled Renewal Strategy • Identify patterns across Growth renewals related to churn drivers, pricing sensitivity, product adoption, and expansion signals. • Contribute to the development of renewal playbooks, templates, and best practices for high-volume segments. • Help shape automation and workflows that improve renewal efficiency and predictability. • You’ll Enjoy Being a Member of the Team If You… • Have 3–6+ years of experience in Renewals, Account Management, Customer Success, or Sales roles in SaaS. • Have experience managing high-volume renewals in a Growth, SMB, or commercial segment. • Are comfortable owning transactional processes while still thinking strategically about scale. • Communicate clearly and confidently with customers around pricing, contracts, and value. • Are highly organized and able to manage competing deadlines and priorities. • Enjoy working cross-functionally to solve process and customer experience challenges. • Bring a data-informed mindset and are curious about what drives retention and churn. • Thrive in fast-paced, scaling environments. • Be Customer-centric - We work backwards from the needs of our customers. The crisp articulation of customer value guides our decisions. • Strive for Simplicity - We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building. • Make it Happen - We are quick to take the first step, and prioritize decisiveness over fear of making a mistake. We don’t confuse motion for movement and we measure ourselves on impact over actions. • We’re In this Together - We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on the foundations of trust, enablement, and transparency. • Our investment in caring for our employees and their families is a key part of our values and culture at Common Room: • Competitive base compensation with meaningful equity ownership • Health insurance including medical, dental, and vision, HSA and FSA • We pay 100% of your employee premium and 50% of your premium for any dependents • Unlimited Paid Time Off • Paid Company Holidays • Work from home policy including a laptop and support for your home office needs • Monthly Remote Stipend • 401(k) self contribution • Paid Family Leave • Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle