OpenTable - Sr. Manager, Revenue Strategy & Operations (Remote, Vancouver)
Requirements
• Knowledge of SQL required • Experience in big data and understanding of databases • Experience in operations: sales goaling, territory management, commission plans, SPIF, etc • Must be able to speak the Salesforce.com language in order to make recommendations for processes and communicate effectively with our Business Optimization and Product teams • Advanced Excel skills required, including proficiency with pivot tables and VLOOKUP. Equivalent Google Sheets experience required • Professional experience in data analysis and ability to see beyond the numbers to drive sound decision-making • Demonstrated ability to think strategically about complex issues and make thoughtful recommendations and action plans • Operational experience in measuring and improving efficiency, utilization, scale initiatives etc. • Excellent communication and social skills; proven track record to successfully work and partner across multiple functions in an organization • High energy and contagious enthusiasm. Willing to take on tough projects and be a peer leader in order to support growth • Shown strong verbal and written communication skills; including detailing business processes, use cases, and business requirements • Excellent analytical and reporting capabilities, problem solving, negotiation, task and project coordination, and organization skills • Self-motivated and able to perform well under pressure and against bold deadlines, with minimal oversight from management • Excellent business liaison skills. Ability to digest system complexity and articulate to business users in concise and simple language • People management experience a plus • 8+ years of experience in an analytics role • 8+ years using data to make recommendations • College degree required
Responsibilities
• Sophisticated analytics to support global Restaurant Sales and Services and Marketing decisions • Monitor and understand the health of the teams and markets by creating helpful reporting tools that derive action items and insights • Maintain and assure data quality in dashboards and reports for internal use • Align metrics used by RSS and Marketing teams to the other departments; collaborate with other departments to find an aligned source of truth • Prepare & present data analysis for audiences ranging from field sales members to senior leadership • Call out abnormalities and trends in data to identify business opportunities and best practices • Make data-driven decisions: translate data sets into impactful insights, recommendations, dashboards, and reports for the larger sales and operations teams • Communicate upwards and to peers on project strategy, status, expectations, deadlines, and results • Collect feedback and handle flow of inbound requests from the Global Restaurant Sales and Services (RSS) team for process and system enhancement requests; drive process optimization and training • Build and maintain financial models, forecasts, and dashboards for various business scenarios • Act on feedback from the team for process and system enhancement requests • Have a strong understanding of revenue operations: goaling, commission plans, territory management, and recognition programs and SPIFs that help enable sales strategy • Improve Salesforce.com (SFDC) processes and data
Benefits
• Work from (almost) anywhere for up to 20 days per year • Focus on mental health and well-being: • Company-paid therapy sessions through SpringHealth • Company-paid subscription to Headspace • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) • Paid parental leave • Generous paid vacation + time off for your birthday • Paid volunteer time • Focus on your career growth: • Development Dollars • Leadership development • Access to thousands of on-demand e-learnings • Travel Discounts • Employee Resource Groups • 20 days of paid time off • Private health and dental insurance • Life and Disability insurance
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