sambatv - IT Operations Manager

• System Administration & End-User Support • Serve as the primary IT contact for all employees at assigned West Coast office locations • Maintain, monitor, and manage IT infrastructure including end-user devices, office networks, SaaS services, and AV systems • Troubleshoot and resolve hardware, software, and connectivity issues with a focus on rapid resolution and high system availability • Manage IT helpdesk tickets, ensuring issues are prioritized, tracked, and resolved within SLA targets • Build and maintain a local knowledge base and self-service resources to empower users and reduce repeat requests • Device Management & Procurement • Own the full device lifecycle: procurement, imaging, deployment, maintenance, and decommissioning for Mac and PC environments • Manage MDM platforms (Jamf, Intune, or similar) including device enrollment, policy enforcement, app deployment, and compliance monitoring • Coordinate hardware procurement with vendors, managing orders, inventory tracking, and asset management • Oversee hardware and software asset management, maintaining accurate records and ensuring devices meet organizational standards • Employee Onboarding & Offboarding • Execute the full IT onboarding workflow for new hires: account creation, device provisioning, application access, and day-one readiness • Manage IT offboarding processes including account deactivation, access revocation, device collection, and data handling • Continuously refine onboarding and offboarding workflows to improve efficiency and employee experience • Collaborate with HR, Finance, and hiring managers to ensure seamless technology transitions • Identity & Access Management • Administer Okta (or equivalent IdP) including user provisioning, SSO configurations, MFA enforcement, and group/policy management • Process access requests, role changes, and entitlement reviews in alignment with security policies • Implement and maintain security measures across the identity stack, monitoring for vulnerabilities and responding to incidents • Troubleshoot authentication and authorization issues across the SaaS application stack • Office Infrastructure & AV • Manage and maintain office network infrastructure including Wi-Fi, switches, and local connectivity • Own conference room AV systems: setup, maintenance, troubleshooting, and upgrades • Coordinate with building management and ISPs for connectivity issues and office moves • Ensure office technology environments are reliable, secure, and support hybrid work requirements • Security & Compliance • Participate in ISO audit processes including evidence gathering, controls documentation, and audit walkthroughs • Enforce endpoint security policies through MDM and ensure devices meet compliance standards • Support vulnerability management and patch compliance at the endpoint level • Establish and maintain IT policies, procedures, and best practices to improve operational efficiency and security posture • Escalate security incidents appropriately and assist with incident response as needed • Vendor & Partner Management • Engage with external vendors for hardware, software, and services procurement • Manage vendor relationships to ensure quality service delivery and cost-effectiveness • Oversee contract renewals, maintenance agreements, and software licensing • Evaluate new tools and technologies that could improve IT service delivery at your sites • Project Management & Cross-Functional Support • Lead and execute IT projects at your sites, including system upgrades, office buildouts, and technology rollouts • Define project scope, timelines, deliverables, and resource requirements for site-level initiatives • Collaborate with other departments such as HR, Finance, and Operations to ensure alignment on technology needs and implementations • Provide input into long-term IT strategy and roadmap development based on site-level observations and needs