Lido - IT Operations Manager, Internal IT & Support

• 5+ years of experience in IT support, IT operations, or IT management, ideally within a remote-first or distributed organisation. • Experience managing or coordinating a support team, service desk, or internal IT function. • Strong troubleshooting ability across common operating systems, end-user devices, productivity tools, SaaS platforms, and access-related issues. • Good understanding of networking fundamentals, including VPNs, DNS, IP configuration, connectivity issues, and common remote-working setups. • Technical proficiency across operating systems, APIs, SaaS solutions, device management, and IT administration tools. • Experience working with DevOps, SecOps, infrastructure, or security teams to resolve cross-functional technical issues. • Strong vendor management experience, including procurement, renewals, performance management, and cost optimisation. • Ability to manage multiple projects simultaneously, prioritise effectively, and drive work through to completion. • Strong communication and stakeholder management skills, with the ability to translate technical issues into clear, practical guidance. • Experience with IT policies, support documentation, process design, and operational reporting. • Budget management, risk assessment, and mitigation experience. • Bachelor’s degree in Information Technology, Computer Science, or a related field preferred. • Relevant certifications such as ITIL, CompTIA A+, or equivalent practical experience preferred. • English level: B2+. • Key Factors • Remote contribution