kayak - Commercial Operations Coordinator
Requirements
• At least 1 year of working experience in operations, coordination, account support, sales/business development enablement, or related roles — equivalent experience, transferable skills, or non-traditional career paths are equally welcome • Comfort working with data: you enjoy using numbers to understand problems and communicate findings clearly to different audiences • Strong written and verbal communication skills in English, with the ability to translate complex processes into clear, accessible guidance for both technical and non-technical colleagues • An organised, adaptable approach — you manage competing priorities well and stay effective when things shift • A collaborative mindset: you work well across teams and time zones, ask questions openly, and share knowledge generously • Strong knowledge in Google Workspace; experience with Atlassian tools (Jira, Confluence) or a CRM system such as Salesforce is a plus, but not required • Curiosity about travel technology or digital platforms — prior experience in the travel industry is welcome but not essential • Curiosity about AI and emerging technologies, including hands-on experience using LLMs in study, work, or personal projects, and enthusiasm for building further capability in this area.
Responsibilities
• Support foundational initiatives and projects that improve commercial performance and strengthen partner relationships across airline, hotel, car, and vacation clients. • Help streamline day-to-day workflows for Account Owners by improving processes, maintaining data accuracy, and driving efficiency across the global organisation • Maintain and improve the internal wiki and documentation used by the global commercial team - keeping information accurate, accessible, and up to date • Develop working knowledge of KAYAK's internal systems to provide guidance and troubleshooting support to the wider team • Collaborate with Analytics, Engineering, Legal, and Finance to support commercial roadmaps and contribute data-informed insights to cross-functional decisions • Support the rollout of new tools and features, including drafting communications, coordinating testing with relevant teams, and documenting outcomes • Contribute to training sessions and knowledge-sharing initiatives that help the broader commercial team build confidence and self-sufficiency
Benefits
• Work from (almost) anywhere for up to 20 days per year • Focus on mental health and well-being: • Company-paid therapy sessions through SpringHealth • Company-paid subscription to HeadSpace • Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) • No meeting Fridays • Paid parental leave • Paid volunteer time • Focus on your career growth: • Development Dollars • Leadership development • Access to thousands of on-demand e-learnings • Travel Discounts • Employee Resource Groups • 5 weeks paid vacation + a day off for your birthday • Private health & dental insurance • Income protection and life assurance • Employee Assistance Program - including 24/7 GP & free legal advice • Pension plan contributions • Discounted gym membership • Season ticket loan • Social events & Thursday happy hours • Free lunch 2 days per week • At KAYAK, we want everyone to have the space to grow, share ideas and do great work. That’s why we’re focused on hiring the best talent from all walks of life and experiences, supporting them well and making sure no one feels like they have to fit a mold to belong here. • Need any adjustments for the interview, application or on the job? No problem - just give us a heads-up. We’ve got you.
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