Deliveroo - New Partner Experience Advisor - French Speaking
Requirements
• Working Pattern: Hybrid 3 days a week in office (following successful completion of probation). • Working Pattern: • Hybrid 3 days a week in office (following successful completion of probation). • Essential • Linguistic Proficiency: Native or fluent in both French and English (written and spoken). • Linguistic Proficiency: • French and English • Communication Skills: A strong phone presence and the confidence to make regular outbound calls to restaurant partners. • Operational Agility: Proven ability to work to tight deadlines and manage multiple tasks in a fast-paced environment. • Operational Agility: • Technical Literacy: Comfortable using IT systems and CRM tools to manage data and partner information. • Technical Literacy: • Collaborative Spirit: A proactive team player who contributes to a positive work culture and is committed to professional growth. • Collaborative Spirit: • Previous experience in a customer service, sales, or onboarding role. • Experience working within a target-driven environment.
Responsibilities
• You’ll be joining the Restaurant Onboarding team. We are centralising all restaurant launch activity to create a European hub that ensures a consistent, high-quality experience for every partner joining the Deliveroo family. • Restaurant Onboarding • Drive Partner Onboarding: Act as the primary point of contact for new restaurants, guiding them through the setup process and ensuring they are ready to take their first orders. • Drive Partner Onboarding: • Deliver Exceptional Service: Provide high-level support by answering partner queries and navigating requests with speed and accuracy to meet tight turnaround times. • Deliver Exceptional Service: • Collaborate Across Teams: Work closely with Sales and Account Management teams to ensure a smooth transition for partners from the point of sale to their first live delivery. • Collaborate Across Teams: • Execute Daily Call Plans: Maintain a high volume of outbound activity and organised call plans to hit challenging KPIs while maintaining a positive partner experience. • Execute Daily Call Plans: • Maintain System Integrity: Ensure all internal systems are kept up to date with accurate partner information and progress tracking. • Maintain System Integrity:
Benefits
• At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: • 🔧 Make a visible impact every day • Make a visible impact every day • Your work directly improves experiences for customers, partners and riders. • 🌱 Learn fast in an entrepreneurial environment • Learn fast in an entrepreneurial environment • Work close to the market with autonomy, pace and real responsibility. • 🧠 Build a career, not just a role • Build a career, not just a role • Stretch yourself, develop new skills and grow as the business evolves. • 🌎 Deliver together in an inclusive culture • Deliver together in an inclusive culture • Collaborative, values-driven teams that support how you work best. • The Details • Salary: £27,700 base + up to £6,000 annual bonus (paid quarterly). • Start Date: November 2026. • Start Date: • Working Pattern: Hybrid 3 days a week in office (following successful completion of probation). • Working Pattern: • We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. • Diversity, Equity and InclusionAt Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. • Diversity, Equity and Inclusion • We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. • If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. • If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! • Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.
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