vetcove - General Manager, B2B Marketplace (VP-Level)
Requirements
• Bachelors Degree • 8+ years of account management, relationship-based sales, or similar experience
Responsibilities
• Own the performance and operations of Vetcove's Clinic Purchasing Platform • Lead and develop two experienced managers responsible for Account Management and Customer Experience, overseeing a combined organization of approximately 15 customer-facing professionals. • Partner with Product, Engineering, Sales, Marketing, and Operations to prioritize customer needs and drive cross-functional initiatives. • Gather customer and market feedback to help inform commercial strategy, product direction, and long-term investment decisions. • Review and provide guidance on executive-facing customer materials, including proposals, business reviews, strategic plans, and performance updates. • Continuously improve the processes, metrics, and operating rhythms used by the Account Management and Customer Experience organizations. • Conduct regular business reviews with your managers to evaluate account health, identify opportunities and risks, and ensure teams are executing against priorities. • Travel up to 25% to meet with enterprise customers for strategic planning sessions, business reviews, and executive relationship building. • Proven experience managing complex enterprise relationships • An eagerness to be involved in the details of ongoing projects, despite a high-level role & title • Strong attention to detail and project management skills • Interest in data and more quantitative problem solving • Expertise in Excel, PowerPoint, and Word • A positive attitude and team-based mentality; excellent collaboration skills • Comfortability in a fast-paced environment
Benefits
• 100% remote within the USA • Medical, Dental, and Vision Insurance • Automatic 401k contribution • Employee referral program • At home office set up • Bi-annual company retreats • Open vacation policy • Monthly team events • The typical base pay range for this role across the U.S. is: $170,000/year - $280,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $180,000 - $230,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives. • In addition to base compensation, Vetcove offers a comprehensive benefits • package. Please refer to the “Benefits (Full Time Roles)” section above for more
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