incident - Solutions Engineer
Responsibilities
• Partner with the sales team to offer technical expertise, build customer trust to discover their business and technical challenges, then design customized solutions that address them leveraging incident.io http://incident.io. • Build and maintain deep product knowledge while staying current with industry trends in incident management, DevOps, and SRE practices. • Identify gaps and improvements in the current sales process to speed up sales cycles, develop collateral to help scale your knowledge and expertise across the GTM function. • Collaborate with our Product and Engineering teams to gather valuable customer feedback, helping shape our product roadmap and ensure customer success. • Being a founding member of our SE team, you'll shape and develop the function by improving processes and creating sales enablement materials to drive team success. • WHAT EXPERIENCE YOU NEED TO BE SUCCESSFUL: • Proven track record in a similar role, with experience in a technical pre-sales or solutions engineering role, preferably in B2B SaaS. • Strong technical aptitude with a natural curiosity to understand how things work and why - including our technology, but also incident management, and our customers and personas. • Excellent communication and relationship-building skills, with experience explaining complex topics in a clear manner, and presenting technical solutions to both technical and non-technical audiences. • Demonstrated passion for continuous learning and professional development, with a track record of seeking out new challenges and embracing feedback to improve performance • Ingenious and proactive, you’re always looking for ways to stand out with customers, while in a fast-paced, ambiguous start-up environment where you need to operate with autonomy.
Benefits
• £72K – £97K • Offers Equity • Offers Commission • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • To ensure that candidates apply for the most relevant roles for their skill, we have set up application limits. • The following limits apply to all roles at incident.io • You can apply for up to 3 positions within a 60-day window. • If a role isn't the right fit, we ask that you wait 90 days before reapplying for the same position. • or drag and drop here • We love spending as much time with our colleagues as possible. Therefore we ask that you can commit to 3 days in the office per week. We are flexible as to what days you choose to work from home. • Do you agree to allow incident.io to contact you about job opportunities for up to 2 years? • Recruiting Privacy Policy
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