Adyen - Team Lead, Scaled Account Management
Requirements
• 5+ years of experience in a customer-facing B2B role, preferably Account Management/Customer Success/Sales; • 3+ years of experience managing a team; • You have owned commercial targets: you have a proven commercial edge and strong negotiation skills, good judgment and consultative acumen; • You have good leadership and interpersonal skills: you listen, you have empathy, you can communicate effectively and convince when necessary; • You like thinking big picture and scale and you want to be part of further shaping our AM Service level proposition; • You have a genuine interest and technical aptitude / understanding of our products & industry; • You know what DEI means and you have ideas on how to take it into account in your decision making process continuously; • You have experience in leading hiring processes and can identify talents; • Diversity, Equity, and Inclusion at Adyen • We actively seek different perspectives to sharpen our ideas. Our unique culture is a product of our diverse backgrounds and experiences. No matter who you are or where you’re from, you’re welcome to be your true self at Adyen. • If you need accommodations or support during the recruitment process to perform at your best, you’ll have the opportunity to let our team know in your application. We encourage people from all backgrounds and abilities to apply. • What’s next? • Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. • This role is based out of our London office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
Responsibilities
• Build strong relationships with your merchants • Drive commercial growth • Accelerate product adoption • Consult and train key stakeholders • Manage time-sensitive, cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment • Team management: you are lucky to start with a great team and they deserve a leader; committed to help them grow and give their best. You will coach, support, manage workload and keep the work fair and fun; Create and maintain an inspiring and collaborative team environment with an open communication/feedback culture; • Team management: • Commercial target ownership and delivery: targets are annual and are achieved at a team level. Ensuring every team member is contributing at an individual level. • Commercial target ownership and delivery: • Drive scalability initiatives and projects: together with other global AM Leads to strengthen our efforts towards automation, smarter usage of commercial tools and "Account Management at scale” to achieve higher productivity and increased customer satisfaction; • Drive scalability initiatives and projects: • Lead the day to day: when needed, get involved in operational tasks and support the team in merchant escalation calls or critical negotiations; • Hire, develop and retain diverse talents: the team needs to keep growing to support our commercial and strategic ambitions; • Hire, develop and retain diverse talents: • Align and collaborate with internal teams: primarily Marketing, Sales, Partnership, Account Management and operations to provide outstanding Customer Experience to merchants; • Align and collaborate with internal teams:
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