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Bybit - Client Service Analyst - P2P

Remote - APAC2d ago

Remote Mid APAC Cryptocurrency Fintech QA Analyst Buyer Prospecting Learning & Development Risk Management

Requirements

• 2-4 years experience in customer service, risk management (风控), fraud investigation, or Trust & Safety, trained in frontline operations. • risk management (风控), fraud investigation, or Trust & Safety • Proven background in Risk Control / Fraud Prevention is highly preferred. • Advantageous for candidates with experience working in financial institutions or fintech, specifically handling dispute resolution, conflict mediation, or Anti-Money Laundering (AML). • or Anti-Money Laundering (AML) • Someone with sharp analytical acumen and keen eyes for numbers, statistics, and risk indicators is ideal for this position. • and risk indicators • Good communication (written and spoken) skills to effectively understand customers' (buyer/seller) perspectives, resolve disputes, and clearly explain risk-related actions to users. • clearly explain risk-related actions to users • Preferably candidates who are capable of multitasking, prioritizing and time-sensitive. • Knowledge of blockchain, crypto, and P2P payment will be highly advantageous. • Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm / 4pm-1am / 12am-9am). • Why Join UsAt Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include:- Study Growth Fund: We support your professional development and continuous learning.- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.

Responsibilities

• Responsible for supporting and professionally mediating / arbitrating customer disputes within the P2P market, with a strong focus on risk mitigation. • with a strong focus on risk mitigation • Investigate, monitor, and analyze customer transactions to identify suspicious behaviors/patterns, and take decisive actions to prevent fraudulent activity and financial losses. • identify suspicious behaviors/patterns, and take decisive actions to prevent fraudulent activity and financial losses • Collaborate closely with the Risk and Compliance teams to review flagged accounts, enforce risk control policies, and handle complex fraud-related appeals. • Ensure efficient and excellent customer service experience provided. • Be well equipped with the Company's platform/product including keeping abreast of general market conditions. • Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients. • Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management. • Ensure frontline operations are smooth, including proactively identifying, assessing, and flagging any operational discrepancies, fraud trends, or situational risks to management on time. • proactively identifying, assessing, and flagging any operational discrepancies, fraud trends, or situational risks

Benefits

• At Bybit, we are committed to fostering a supportive and enriching work environment. • Study Growth Fund: We support your professional development and continuous learning. • Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. • Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. • Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. • Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.