sugarcrm - SugarAI - HR Manager/Recruiting Partner

• Serve as the trusted first point of contact for UK employees and managers on all people-related matters • Build strong, credible relationships across our Solihull office by being a visible, approachable, and trusted presence • Partner with managers globally to navigate UK employment law and manage employee matters effectively • Lead employee relations cases (performance, conduct, absence, grievance) with sound judgment and confidence • Drive the design and execution of key people programs and tailoring global frameworks for the UK or supporting global rollouts. • Support efforts to strengthen culture, rebuild trust, and improve overall employee experience • Maintain accurate HRIS records and ensure compliance with UK and EU data regulations • Talent Acquisition • Own full-cycle recruiting across key functions (Engineering, Product Management, Sales, Marketing, and more), from intake through offer • Partner closely with hiring managers to define hiring needs and execute effective, practical recruiting strategies • Build and maintain strong talent pipelines using proactive and creative sourcing strategies • Drive momentum and accountability across searches, ensuring alignment, speed, and quality outcomes • Deliver a thoughtful, high-quality candidate experience that reflects SugarAI’s brand and values • Maintain accurate data and reporting within the ATS (Lever) • Stakeholder Partnership & Advisory • Act as a trusted advisor to managers—coaching, challenging, and improving both people and hiring outcomes • Support global managers in understanding UK-specific practices and regulations • Contribute to policy development, compliance tracking, and broader HR initiatives • Act as a secondary HR business partner across Europe, providing coverage and continuity when needed • CIPD Level 5 or above • Experience in a high-growth or PE-backed SaaS environment • Experience supporting distributed or international teams