Redwood Software - Technical Writer

• content design principles • Partner with UX and product design teams to develop and refine in-product content such as UI text, onboarding flows, error messages, tooltips, and microcopy. • UX and product design teams • Contribute to content strategy discussions to ensure consistency across documentation and in-product experiences. • Advocate for the customer perspective, using feedback and analytics to improve content effectiveness. • AI-Enabled Documentation Practices • Explore and responsibly leverage AI tools to improve documentation efficiency, quality, and consistency. • AI tools • Experiment with AI-assisted drafting, editing, content structuring, metadata generation, and workflow optimization. • Contribute ideas for incorporating AI into documentation processes while maintaining accuracy, governance, and brand standards. • Stay informed on emerging AI trends and assess their applicability to technical communication and customer experience. • Cross-Functional Collaboration • Collaborate with domain experts, engineers, product managers, and designers to gather information and ensure accuracy. • Participate in Agile ceremonies and work within sprint cycles to deliver content aligned with product releases. • Review and edit content for clarity, accuracy, tone, and adherence to style guidelines. • Contribute to improving documentation workflows, standards, and governance processes. • Bachelor’s degree in Technical Communication, English, Computer Science, or equivalent practical experience. • 3–5 years of experience in technical writing for complex software products, ideally within B2B SaaS environments. • Demonstrated experience applying content design principles and contributing to user-centered content strategies. • Experience working closely with UX/design teams on customer experience and in-product content, including microcopy and interface text. • UX/design teams on customer experience and in-product content • Experience creating technical documentation using tools such as MadCap Flare (or similar authoring tools), HTML, XML, or related technologies. • Familiarity with modern documentation practices such as Docs as Code, version control (e.g., Git), and lightweight markup (e.g., Markdown). • Docs as Code • Experience with collaboration and project tools such as Jira and Confluence. • Familiarity with API documentation tools (e.g., Swagger/OpenAPI). • Strong written and verbal communication skills, attention to detail, and ability to manage multiple priorities in an Agile environment. • Experience incorporating AI tools into documentation workflows to improve efficiency, consistency, or content quality;or • AI tools into documentation workflows • Demonstrated curiosity and proactive exploration of AI technologies in professional or personal projects. • Understanding of responsible AI usage, including validation, fact-checking, and maintaining documentation integrity. • Exposure to workload automation, enterprise software, or cloud-based platforms. • Familiarity with SAP, Docker, or basic Python scripting. • Experience contributing to content governance frameworks or design systems. • What Success Looks Like • Documentation is clear, accurate, and aligned with product releases. • In-product content is consistent, user-centered, and aligned with design standards. • AI tools are thoughtfully leveraged to enhance documentation quality and team productivity. • Customers can successfully implement and use RunMyJobs with minimal friction.Documentation and UI content support improved adoption, usability, and customer satisfaction. • If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!