goodmaven - AI Design Leader

• There are three things that matter for this role • We’ve tried to simplify it down as much as possible. • AI Chops (this matters most) • You’re comfortable operating at the AI layer. Not just using AI tools, and not just designing around them, but getting into how things actually work: • model behaviour • evals and testing • agent workflows • You don’t need to have done everything end-to-end. Honestly, very few people have. But you can hold your own in conversations with engineers and scientists. You’re curious enough to go deep. You’ve likely built things, broken things, experimented a lot. • You almost certainly have opinions about where this is all going, what’s overhyped, what actually matters. • Product Leadership • You care about building great products, deeply. You’ve likely led teams, or built things from scratch, or shaped products that people use. You know how to connect: • business goals • what’s actually possible with the technology • You can zoom out to define direction, and zoom in to perfect experiences. Maybe you’ve shipped AI products from the ground up, maybe you haven’t, but you’re already pulling AI into everything you build, and pushing way beyond surface-level use. • Values & Mindset • This part is true for everyone at Intercom: • You’re high-agency. You build. You don’t wait for permission. • You care about quality, not just how things look, but how they work. • You like moving fast in messy, ambiguous spaces. • You raise the bar for the people around you. • We don’t expect you to be all of these things at once. We think this role will attract people with different “shapes.” • A product leader who has gone deep on AI over the last year. • A designer leader who has moved closer and closer to the system and the model. • An engineer, scientist or researcher who cares a lot about product and experience. • A founder, or someone building things on the side, figuring this out in public. • You might not have ever had the title ‘Design Leader’. That’s fine. What matters more is: • how you think • how you learn • how seriously you’re engaging with this shift