uipath - Customer Success Manager
Requirements
• 6-8 years of experience in Customer Success, Account Management, Consulting, Professional Services, Solution Delivery, or a related customer-facing role. • Experience managing enterprise or strategic customers in a technology, SaaS, cloud, automation, AI, or business transformation environment. • Demonstrated ability to build relationships with senior business and technology stakeholders. • Experience driving adoption, business outcomes, renewals, customer retention, and expansion. • Strong commercial awareness and the ability to understand customer value, business cases, and renewal risk. • Excellent stakeholder management, communication, presentation, facilitation, and influencing skills. • Strong project and program management capabilities. • Ability to translate complex technology concepts into clear business outcomes. • Ability to work effectively across multiple internal teams and customer stakeholders. • Experience with executive business reviews, success planning, value reporting, and account governance. • Fluency in English and Bahasa Indonesia. • Ability to travel within Indonesia and, where required, across the broader region. • Experience with agentic AI, generative AI, intelligent automation, process orchestration, process mining, software testing, or digital transformation. • Experience helping customers establish or mature an Automation Centre of Excellence. • Understanding of how AI agents, business applications, APIs, workflows, and automation work together in an enterprise environment. • Experience identifying and shaping AI or automation use cases from discovery through production and scale. • Experience working with complex enterprise platforms such as ServiceNow, Salesforce, SAP, Microsoft, or similar ecosystems. • Experience managing customers across multiple business units, countries, partners, or transformation programs. • Understanding of cloud platforms, enterprise architecture, integrations, data, security, and governance. • Familiarity with CRM and customer-success platforms such as Salesforce, Clari, Gainsight, or similar tools. • UiPath certifications or experience with UiPath Automation Cloud, Automation Suite, Orchestrator, Studio, Maestro, Autopilot, IXP, or related capabilities. • Experience working in a consultative, value-led, or executive advisory capacity.
Responsibilities
• Own the customer success lifecycle from Sales handover through onboarding, implementation, adoption, value realization, renewal, and expansion. • Develop and maintain joint success plans aligned to customer priorities, business outcomes, automation strategy, and AI transformation goals. • Act as a trusted advisor to customer executives, business leaders, IT stakeholders, and Automation Centres of Excellence. • Help customers identify and prioritize opportunities for automation, AI, agents, orchestration, process intelligence, and intelligent document processing. • Guide customers as they evolve from task-based automation to connected, intelligent, and agentic business processes. • Lead customer governance forums, executive business reviews, value reviews, and transformation planning sessions. • Drive platform adoption, usage growth, enablement, and engagement across customer teams. • Establish measurable success criteria, value targets, milestones, and 30/60/90-day adoption plans. • Help customers define, communicate, and realize the value of automation and AI, including productivity gains, cost savings, improved customer experience, risk reduction, and operational resilience. • Identify customer risks early, maintain account health plans, and coordinate recovery actions for at-risk customers. • Partner with Sales on renewal strategy, commercial planning, expansion opportunities, and accurate forecasting. • Identify opportunities to expand the use of UiPath capabilities across business functions, including automation, agentic AI, testing, process mining, and orchestration. • Coordinate cross-functional teams across Support, Professional Services, Product, Partners, Sales, and Technical Account Management. • Maintain accurate customer information, success plans, risks, activities, and forecasts in relevant systems. • Act as the voice of the customer by sharing feedback, market insights, AI use cases, and product needs internally.
Benefits
• Work with some of the largest and most innovative organizations in Indonesia. • Help customers shape the future of work through automation, AI, and agentic transformation. • Collaborate with a highly skilled, inclusive, and globally connected team. • Develop your career in one of the fastest-growing areas of enterprise technology. • Make a visible impact on customer transformation and business growth.
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