deepjudge - Senior Manager, Client Enablement (US, Eastern Time Zone)

• Designing repeatable, role-based learning paths for DeepJudge users and firm administrators. • Defining what clients learn self-serve, what CSMs deliver, and which engagements you lead directly. • Owning core training courses such as Intro to DeepJudge and Intro to Admin, from scripting through recording and publishing. • Writing and maintaining user guides, quick-reference materials, and help center content. • Equipping and coaching CSMs with scripts, demo flows, and facilitation guides. • Planning and leading on-site and virtual training days for large and strategic clients. • Partnering with Product and Product Marketing to turn new features into training, and sharing field insights to shape the product. • Measuring the impact of training on user adoption. • You’re a great fit if you: • Have 5–10 years of experience in client education, training, or enablement in the legal industry. • Bring legal experience, ideally as a former practicing attorney or in an enablement or customer education role at a legal technology company. • Have built a training program from the ground up, not just delivered one, including resources that scale beyond live sessions. • Know how to measure whether training works and can point to its impact on adoption. • Are hands-on with content: scripting, recording and editing video, and writing clear documentation. • Present with confidence and credibility to partners, senior lawyers, and firm leadership. • Thrive building from scratch in a fast-moving company. • Are based in the US Eastern Time zone (New York City area preferred) and can travel up to 40%. • What you can look forward to: • Being the first dedicated client enablement hire and building the program your way. • Working directly with many of the world’s leading law firms and legal teams. • Shaping how lawyers adopt AI-powered knowledge tools. • Close collaboration with Customer Success, Product, and legal engineers across our global team. • A clear path to team leadership as the program and business grow.