checkout.com - Enterprise Account Manager - UAE
Requirements
• It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. • Life at Checkout.com http://Checkout.com • We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. • Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. • For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Responsibilities
• Driving Merchant ROI: Crafting and executing merchant-specific development plans that focus on tangible revenue generation and value-add. • Performance Optimisation: Conducting deep-dive analyses of merchant payment data to increase acceptance rates, reduce false declines, and optimize the checkout flow. • Strategic Growth: Proactively identifying opportunities to upsell new products and features, increasing our "share of wallet" within each account. • Retention & Loyalty: Acting as the primary line of defense against churn by building high-touch, consultative relationships and resolving complex merchant pain points. • Commercial Negotiation: Navigating difficult conversations and handling pushback from sophisticated enterprise merchants with a focus on long-term partnership. • Cross-Functional Collaboration: Partnering with Sales, Integration, Legal, and Product teams to ensure an outstanding, seamless merchant experience. • Market Advocacy: Acting as the voice of our product and an ambassador of our brand, providing expertise and guidance on global payment strategies.
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