Form Health - Business Operations Associate

• Analysis & Insight • Analysis & Insight • Investigate and solve complex business problems, such as improving provider utilization and increasing patient conversion, by translating ambiguous questions into structured analyses and actionable recommendations • Conduct deep dives across patient enrollment, scheduling, provider capacity, care delivery, and clinical operations to uncover opportunities for improvement • Partner with operational leaders to understand performance drivers and translate insights into prioritized recommendations • Cross-Functional Initiatives & Execution • Lead high-priority operational initiatives from problem definition through implementation, measurement, and refinement. • Partner with Operations, Clinical, Product, and Data teams to identify, implement, and measure improvements to workflows, operating models, and reporting tools that support patient conversion, patient access, provider utilization, and operational efficiency. • Define success metrics, build project plans, and drive accountability across stakeholders to ensure initiatives achieve intended outcomes. • Reporting & Scalable Infrastructure • Partner with Product, Data, and operational leaders to develop the reporting infrastructure, dashboards, and performance monitoring capabilities needed to efficiently manage key operational and business drivers. • Collaborate with cross-functional stakeholders to establish metric definitions and reporting standards that create a consistent source of truth across teams and business functions. • Scope and work with Product and Data to implement dashboards that transform recurring analyses into scalable, repeatable insights. • Stakeholder Partnership & Communication • Serve as a trusted partner and connective tissue across Operations, Clinical, Product, Finance, Talent Acquisition and Commercial. • Represent Operations' needs to Data and Product, and translate cross-functional perspectives into shared priorities alongside Business Operations Lead • Meet regularly with assigned departments to foster relationships, review outcomes and KPIs, and problem-solve • 4–6 years of experience in a highly analytical role, preferably in healthcare operations or healthcare consulting • Strong analytical and problem-solving skills, with the ability to structure ambiguous business questions • Highly adaptable and thrives in fast-paced, high-growth environments; excited to solve problems within the ambiguity and limited structure of a high-growth start-up • Possess strong business intuition and familiarity with financial concepts and reporting • Have experience working with finance and data information systems, as well as building and/or use of BI tools such as Sigma Computing and Snowflake. SQL familiarity is a plus. • Have experience establishing and cultivating strong relationships with cross-functional partners • Demonstrate strong written and verbal communication skills, with the ability to work effectively with cross-functional partners at all levels of the organization • Possess organizational and project management skills and ability prioritize tasks and see projects through from inception to completion on schedule • Have experience in a high-growth startup/tech environment; Healthcare or digital health experience preferred but not required