Strive Health - Associate, Enrollment

• The Enrollment Associate is responsible for educating patients about their eligible healthcare services and directly scheduling them with our provider team. Depending on the patient’s eligibility, this role will also be collecting sensitive patient information to assist our care teams in preparing the right services for the patient. • Building trust-based relationships is at the core of Strive’s care model, and that patient experience starts with the Enrollment Associate. By establishing an empathetic connection with our patients, this individual will convincingly present Strive’s care model based on patient needs, nimbly address inquiries and objections, and be the patient’s support anchor throughout the enrollment process. • This role is a high call volume remote contact center-based position that supports Strive patient growth initiatives through both inbound and outbound calls. Success is dependent upon supporting our patients to schedule appointments with our providers. As a data-driven organization, we will use key performance indicators to help guide and coach this role’s performance.  This includes daily contacts, first call resolution, average handle time, and quality process adherence within our systems of record. This individual will report to the Lead, Enrollment. • Makes outbound calls to prospective patients to educate them on Strive’s holistic care model and directly schedules patients for provider visits. • Understands patient requirements, leading with empathy for individual healthcare needs. • Asks the right questions to gain trust and a thorough understanding of individual patient needs. • Discovers and acts on opportunities to provide the patient value, such as key information about Strive Health programming that can be a direct benefit to the patient. • Nimbly addresses inquiries and overcome objections most associated with patients not fully understand the full value of Strive Health services in comparison to services being received.