legora - Engagement Associate, Strategic Accounts
Requirements
• You've earned your stripes across MBB and startup environments — operating at • pace, delivering under pressure, and holding your own in senior client rooms from • early in your career. • Excited to work with some of the largest and well-known law firms, driven by the • importance of high-stakes client relationships to Legora — you treat trust as a • commercial asset worth nurturing. • Highly organised and feel comfortable upwardly managing colleagues to ensure • client timelines are met and the client relationship is constantly at the forefront. • A team player who enjoys working closely with senior members of the team • managing the client relationship directly. • Comfortable with new systems and able to quickly and effectively learn how to use • them to ensure appropriate use on all client deliverables and internally within the • Strategic Accounts Engagement team. We are always looking for ways to become • more efficient as a team and welcome new ideas. • Flexible and adaptable in approach, meeting new challenges and tasks with • Comfortable and enthusiastic about being on client site whilst demonstrating Legora • values at all times. • High attention to detail and strong organisation skills — the ability to manage multiple • priorities and follow through reliably. • A growth mindset, excited to learn, iterate, and improve. • Enjoy being in the office 5 days a week. Collaborative work is core to how we • Advantageous — system skills: Legora, HEX, Planhat, Pitch, Notion, Salesforce.
Responsibilities
• Be primarily responsible for monitoring usage trends and customer health signals, • raising risks and opportunities proactively to the Engagement Manager. • Ensure client feedback is channelled internally to the correct internal stakeholders • (Customer Enablement, Product, Marketing) and the client is kept informed of • progress via the Engagement Manager. • Keep abreast of client feature requests and how these are progressing on the Legora • development roadmap whilst ensuring proactive management of client • communications. • Be responsible for developing high-quality content and participating in key strategic • client presentations (e.g., QBRs, engagement meetings, product roadmap • discussions), communications and training materials. • Analyse complex law firm data and translate it into meaningful updates within • Be responsible for a number of organisational tasks including managing calendars for • internal and external stakeholders to ensure the Strategic Engagement Accounts • team is highly organised.
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