openloophealth - Director, Demand & Supply Planning

• Build and own the S&OP / demand-planning cadence. Define the authoritative demand inputs from Sales, Implementation, and Customer Success, how they're modeled, and the cadence on which partners, sites, and Procurement receive outputs. Own capacity and demand reviews and planning KPIs. • Own forecast accuracy as an outcome, not an input. Translate commercial projections into capacity and production/consumable requirements by SKU, state, and titration, and hold the organization to the cadence once it exists. • Forecast supplement demand by SKU, flavor, partner, and channel, incorporating launches, promotions, subscriptions, repeat purchases, and bundles. Track forecast accuracy and bias, inventory coverage, stockouts, expiration risk, and manufacturer delivery performance. • Turn forecast into partner-ready visibility. Ensure fulfillment partners, pharmacy sites, and Procurement receive reliable forward-looking numbers early enough to prepare — production planning for partners, ingredient and consumables sourcing for Procurement. • Maintain SKU- and manufacturer-specific planning timelines covering ingredient and packaging procurement, production scheduling, testing, quality release, and inbound delivery. Maintain forecasts extending beyond these lead times. • Own volume allocation strategy across the network. Balance partner capacity, SLA performance, cost, and state licensure to allocate volume in a way that holds service and budget. • Own inventory optimization and cost management in partnership with Finance; feed the procurement plan on what to source and in what quantity. • Establish supplement replenishment plans and safety-stock targets accounting for minimum order quantities, batch sizes, lead-time variability, shelf life, expiration exposure, and working capital. • Lead and develop the planning team. A Manager and analyst today, growing over time — hire, structure, and develop the team, manage performance directly, and build the bench that reduces key-person risk on planning and allocation. • Identify and mitigate demand and supply-continuity risk to keep operations uninterrupted as volume climbs. • Partner with Product on forecasting and planning tooling and the underlying data (Zoho today, Tableau planned). • Close the documentation gap for planning so the cadence and models live in systems, not in individuals.