TrueML - Operations Coordinator (Jira, Ironclad)

• Your responsibilities will be centered on Legal Operations (approx. 70%), with additional support for our Compliance and Audit functions (approx. 30%). • CLM Platform Support: • Serve as administrative support for our CLM platform, Ironclad. • Maintain the contract repository, partaking in a critical project to clean up and standardize metadata taxonomy across all records. • Ensure all contract data is accurate and structured to enable clean, reliable reporting for the LAC, Finance, and Sales teams. • Legal Intake & Workflow Management (Jira/Gmelius): • Manage the LAC Help Center (Jira Service Board) queue by assessing, triaging, and assigning all incoming tickets to the appropriate team members. • Manage the department's shared email inboxes (e.g., legal@) using Gmelius, ensuring all time-sensitive emails are triaged and assigned for handling. • Knowledge Management Support: • Help the LAC Ops Manager maintain all LAC internal training/best practice collateral in our Confluence pages, Google Drives, and our LAC Opeartions Manual. • Financial & Vendor Operations Support: • Serve as a point of contact for outside counsel and legal vendor invoicing questions. • Assist with budget tracking by gathering and organizing invoice data into Excel/Google Sheets for metrics, benchmarking, and reporting. • Process Improvement & Documentation: • Partner with the LAC Ops Manager to document existing workflows, identify bottlenecks, and over time, suggest opportunities for automation and improvement. • Experience: At least 2 years of experience in a legal operations, or tech-focused paralegal role. • Language: Professional-level fluency in English (written and verbal) is required for communication with our global team. • Tech-First Mindset: You have a proven knack for technology and are excited to learn, master, and administer new platforms. You think in terms of workflows and data. • Core Tech Skills: High proficiency with the Google Workspace or Microsoft 365 suite, particularly Google Sheets / Excel (data organization, basic formulas). • Key Soft Skills: • Exceptional Attention to Detail: You are meticulous with data, metadata, and communications. • Proactive & Organized: You can effectively manage competing priorities and deadlines in a fast-paced environment. • Strong Communicator: You are comfortable communicating clearly and professionally with internal stakeholders (Finance, IT, Sales) and external vendors. • Location: Must be a current resident of Mexico or Costa Rica and eligible to work in that country. • Experience working in a remote-first or high-growth tech company environment.