ppro - Account Management Director - 12 Month Fixed Term Contract
Requirements
• 8+ years of progressive experience in strategic account management, partnerships, or sales– ideally in payments or fintech • Proven leadership experience with a track record of motivating and developing high-performing teams • Proven track record of driving portfolio growth, influencing senior client stakeholders, and navigating complex decision-making environments • Comfortable operating under ambiguity, aligning department-level strategy with shifting market or business conditions • Skilled at nuanced, solution-focused communication and providing actionable feedback across levels • Experience building, mentoring, and developing diverse and inclusive teams • Ability to drive customer-centric innovation and foster a culture that rewards experimentation and learning • A natural collaborator who builds genuine relationships across internal and external networks and champions the achievements of others
Responsibilities
• Provide strategic leadership across our account management function, guiding teams through complex customer, product, and market challenges • Support and enable the Account Management team to build strong, trusted relationships with key decision-makers at client organisations, driving revenue growth across the portfolio, ensuring the team puts the customer first while influencing long-term strategy and investment on both sides • Drive the Account Management team to develop and execute sophisticated, data-driven strategic account plans, aligning customer outcomes with PPRO’s broader organisational growth targets • Make strategic decisions that impact one or more teams, domains, or departments, ensuring a high level of customer satisfaction, risk awareness, and operational efficiency • Build strong relationships with key decision-makers at client organizations and influence long-term strategy and investment on both sides • Serve as the voice of the customer internally, driving alignment between client feedback and product, marketing, and operational initiatives • Lead, challenge, and mentor a team of senior Account Managers, ensuring they are fully empowered, stretched, and supported to perform at the highest level, with clear goals, and a culture of accountability and continuous improvement • Promote innovation and foster a learning culture, proactively identifying trends and up-skilling opportunities that ensure our teams remain at the forefront of the market • Manage all customer training initiatives, including designing and maintaining a scalable, high-impact training program for clients' sales and marketing teams • Oversee complex commercial negotiations and contract structures, including PSP and Acquiring Bank pricing agreements • Collaborate closely with Risk, Legal, and Onboarding to ensure smooth execution of contracts and pricing amendments • Partner with Marketing and Partner Marketing teams to ensure all external-facing materials are accurate, aligned, and impactful • Requires travel to meet clients in person and attend key industry events, ensuring strong relationships and firsthand insight into customer needs
Benefits
• Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 28-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year • Learning and Development - We offer a GBP 500 annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role. • Insurance - Because better safe than sorry - we want our employees to benefit from various insurances including a medical insurance (BUPA health care plan) and a 5% matching pension plan through Now Pensions. • Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments. • Workplace Nursery Scheme - Save on childcare through salary exchange • Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet • Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more. • Our HQ office on Procter Street, is a short walk from Holborn, Farringdon and Covent Garden so if you’re a foodie there’s plenty nearby. The office is befitting a tech business and is set up for cross team collaboration. • Pet-friendly office- Because work is better with your paw-tners by your side • Our Principles: • We get things done: We are courageous; we take ownership, make decisions and get things done. • We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent • We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do. • We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement. • We work as a team: We collaborate closely and value team success over individual achievement.
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