Multibank Group - FX Account Manager - Turkish Speaker

Dubai, United Arab Emirates3w ago

In Office Mid EMEA Fintech Retail Account Manager Turkish Account Management Product Marketing Client Onboarding Documentation

Requirements

• This role is suited to someone who understands financial markets, is comfortable working in a target-driven environment, and can confidently support clients with account onboarding, platform guidance, and ongoing relationship management. • Bachelor’s degree in Finance, Business, Economics, Marketing, or a related field is preferred. • Fluency in Turkish and English is mandatory, both written and spoken. • Minimum 2 years of experience in Account Management, Sales, Retention, or Conversion within a Forex/CFD broker or closely related financial services environment. • Solid understanding of Forex, CFDs, trading platforms, and financial market dynamics. • Hands-on experience with MT4, MT5, or similar trading platforms, as well as CRM systems. • Proven track record of meeting or exceeding acquisition, retention, and revenue targets. • Strong client handling, objection-handling, negotiation, and closing skills. • Experience supporting account opening, client onboarding, and coordination with KYC/compliance processes is highly desirable. • Existing network or book of Turkish-speaking clients, IBs, money managers, or trading communities is a strong advantage. • Ability to communicate complex financial products clearly and responsibly. • Highly organized, self-motivated, and comfortable working in a fast-paced, target-driven environment. • Strong commercial awareness and the ability to identify upsell, cross-sell, and client reactivation opportunities. • Knowledge of the CIS/Turkish-speaking trader landscape is a strong plus. • Preferred Profile • Previous experience in a regulated Forex/CFD brokerage. • Exposure to retail traders, high-value clients, IBs, or affiliate channels. • Understanding of client lifecycle metrics such as lead conversion, first-time deposit, activation, retention, and reactivation. • Ability to operate with professionalism, discretion, and strong attention to compliance-sensitive communication.

Responsibilities

• Identify, engage, and convert new Turkish-speaking clients for the Group’s products and services. • Manage and grow a portfolio of existing clients, ensuring strong relationship development, retention, and increased lifetime value. • Build trust with clients through regular follow-up, timely support, and a high standard of professional communication. • Introduce clients to the company’s product offering, trading platforms, account types, and service features. • Support clients through the onboarding journey, including account opening, KYC documentation, platform setup, funding guidance, and first-time activation. • Follow up proactively on dormant, inactive, or underperforming accounts to improve activation and retention. • Promote relevant campaigns, product updates, and cross-sell opportunities where suitable. • Provide clients with general market colour, product information, and platform education in accordance with internal policies and regulatory requirements. • Maintain accurate and up-to-date records of all client activity, pipeline progress, and communication in the CRM system. • Work closely with internal stakeholders including Compliance, Operations, Dealing, Customer Support, Marketing, and Business Development to ensure seamless service delivery. • Handle client concerns, escalations, and service issues professionally and in a timely manner. • Achieve individual sales, retention, deposit, and revenue KPIs as defined by management. • Contribute to the growth of the Turkish-speaking market by identifying opportunities, client trends, and partnership channels, including IBs and affiliates where relevant.

Benefits

• Work with one of the world’s leading financial derivatives institutions. • Competitive salary plus performance-based incentives. • Access to a dynamic, international, and fast-growing environment. • Strong opportunities for career progression within a global financial group. • Be part of a business committed to innovation, excellence, and long-term growth. • Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.