Tamara - Key Account Manager

• Guiding and assisting merchants through the process of starting with us, closely collaborating with them and our teams. • Teaching and onboarding new merchants on our products and features. • Creating plans to help merchants grow their businesses, boost their satisfaction, and expand our partnership. • Building and maintaining strong relationships with our partners through meetings and ongoing communication. • Managing day-to-day interactions with merchants and holding regular business review meetings. • Keeping a close eye on merchant satisfaction and implementing measures to retain them. • Using data to analyze merchant performance and address their questions or concerns, and sharing results with partners. • Developing success stories and sharing valuable insights. • Collecting merchant feedback and passing it on to relevant teams. • Collaborating with our analytics team to provide insights that benefit our partners. Creating and implementing plans to develop our merchant accounts. • Mastering our products, services, and partner networks to meet merchant needs effectively. • Ensuring a smooth experience for merchants by coordinating with various teams across Tamara. • Enhancing processes for partner success. • Making a significant contribution to Tamara's growth as we expand our core business and product offerings. • our expertise • 3-5 years of experience (internships at start-ups / previous experience in sales, account management, or customer-facing roles are a plus, e.g. consulting). • Customer-oriented and able to establish amazing relationships with assigned merchants. • A strategic thinker with excellent project management skills. • Excellent analytics skills. • Exceptional communication skills. • Adaptable to changing requirements; able to manage multiple activities in parallel. • Self-motivated, driven, and willing to work hard to achieve audacious goals. • Ability to work closely with cross-functional teams internally; marketing, product, operations, etc. • Excellent written and spoken English skills.