codametrix - Account Director
Requirements
• 5+ years in account management with a focus on strategic client relationships and revenue growth; 3+ years in healthcare. • Strong analytical and critical-thinking skills, with the ability to present data and insights effectively. • A track record of resolving risk before it reaches the client — including a willingness to navigate internal stakeholders and barriers, not just customer-facing ones, to get there. • Comfortable in a fast-paced startup environment and working with remote teams. • Understanding of AI/ML technologies; prior startup experience. • Additional Requirements — Senior Account Director • 8+ years in account management, including 5+ years in healthcare managing large accounts. • Experience mentoring or managing other account managers/CSMs. • Track record owning cross-functional escalations to resolution, including managing up to leadership.
Responsibilities
• Growth & Retention Strategy: Execute client-specific growth strategies to increase usage and adoption, and cultivate upsell/cross-sell opportunities within existing accounts. • Client Relationship Management: Build trusted-advisor relationships with key client stakeholders, expanding your footprint across each account in your portfolio. • AI-Driven Insights: Scale advanced analytics into insights that help clients make data-driven decisions and see the impact of our solutions. • Product & Solution Expansion: Partner with Product to drive adoption of new features and functionality, building and aligning the client adoption pipeline. • Cross-Functional Collaboration: Partner with Sales, Solutions, Implementation, and Product—including sales support, client transitions, and account planning—to drive customer outcomes. Own the result across the team: manage at-risk dependencies to the timeline and escalate internally before they become a customer problem. • Client Satisfaction & Retention: Monitor client health, proactively resolve issues, and run regular business reviews that reinforce value and alignment on goals. • Escalation Management: Manage the escalation process for issues in your accounts, driving quick resolution and maintaining strong relationships. • Feedback & Market Insight: Act as the client's voice internally to inform product development, and stay current on industry and competitive trends to advise clients. • In addition to the above: • Escalation Ownership (expanded scope): Proactively identify delivery risk before it reaches the customer, drive resolution across teams, and escalate to leadership when needed — accountable for the outcome, not just your contribution to it. • Team Development: Mentor the team and build shared best practices that scale growth and retention across the portfolio. • Deep Subject Matter Expertise: Develop and share expertise on industry and competitive trends to advise both clients and colleagues.
Benefits
• Total Compensation Package $135K – $180K • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the Black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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