abound - Senior Credit Strategy Manager
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Requirements
• A strong credit risk and strategy professional who combines analytical rigour with commercial thinking, and who is energized by the challenge of scaling a higher-risk segment profitably. • Deeply comfortable operating at the intersection of risk and growth, and able to make decisions that genuinely serve both rather than defaulting to caution. • Fluent in the mechanics of marketplace acquisition: how customers are quoted and offered on aggregators, how pricing and eligibility shape the book you end up with, and how adverse selection plays out if it is not actively managed. • Commercially astute about the trade-offs of richer data: alert to the fact that deeper affordability assessment can affect conversion, and motivated by the challenge of capturing its full value without sacrificing growth. • Hands-on and detail-oriented, but also able to step back and think strategically about portfolio direction and business priorities. • Confident challenging assumptions, interpreting performance trends, and turning analysis into practical action. • Commercially aware, with a strong grasp of unit economics and a clear understanding that credit strategy decisions need to work for both portfolio performance and ambitious growth. • Credible and collaborative, with the ability to work effectively across risk, product, commercial, and data science teams. • Structured, proactive, and comfortable operating in a scaling environment where priorities evolve quickly and ownership is expected. • Significant experience in credit risk, credit strategy, or portfolio management within consumer lending, in a role where you were accountable for commercial outcomes and not only reporting. • Direct, hands-on experience in higher-APR unsecured personal lending, typically in the c.30 to 50% APR range, with customers acquired through price-comparison and aggregator marketplaces. This is the core of the role, and we are specifically looking for people who have done it. • A strong, practical understanding of adverse selection in marketplace-acquired lending and the levers that mitigate it: offer and pricing strategy, eligibility design, and decisioning. • Experience working with data science teams to adjust, recalibrate, and retrain credit models for a specific customer segment, and a clear understanding of why models built for prime or adjacent populations do not transfer unchanged. • A proven ability to balance risk appetite, approval rates, losses, pricing, and growth objectives, and to scale volume materially while protecting credit quality. • Experience using analysis and portfolio insight to influence business and strategy decisions, not just to report on outcomes. • Experience across one or more consumer lending products such as Unsecured Personal Loans (UPL), BNPL, credit cards, or adjacent products. • Strong written and verbal communication skills, with the ability to present clearly and credibly to senior stakeholders. • Comfortable working closely with data scientists and analytical teams, but this is not a pure technical data science role. • This is not an entry-level position. We are looking for someone with the experience and judgement to operate as a senior individual contributor or manager-level leader.
Responsibilities
• Own the design, execution, and ongoing refinement of credit strategy for the Express / Mid-prime segment, with direct accountability for the balance between growth and credit quality. • Lead how we quote and offer customers across aggregator and price-comparison marketplaces, optimising risk-based pricing, eligibility, and offer presentation to win the right customers at the point of acquisition. • Understand and actively manage adverse selection in marketplace-acquired lending, designing the offer, pricing, and decisioning strategy to attract the customers we want and screen out the risk we do not. • Partner with data science to ensure our credit models are properly calibrated, adjusted, and retrained for the specific dynamics of this population, rather than inherited from prime or adjacent segments. • Use credit risk insight and commercial judgement to optimise portfolio economics, balancing growth, loss rates, approval rates, pricing, and customer quality so that the segment scales profitably. • Monitor portfolio performance across the customer lifecycle, identifying emerging trends, risks, and opportunities within the Express / Mid-prime population. • Shape underwriting strategy, segmentation, credit policy, and decisioning logic in partnership with risk, product, and data science teams. • Evaluate the impact of strategy and pricing changes, and translate analysis into clear recommendations for action. • Own the quality, clarity, and usefulness of management information (MI) and performance reporting for the segment, and define the metrics, monitoring, and risk reporting frameworks that support consistent decision-making. • Partner with product, commercial, and data teams to assess new initiatives, customer segments, product changes, and growth opportunities through a credit risk lens. • Identify and escalate emerging risks, adverse trends, or concentration issues, while highlighting opportunities to improve strategy performance. • Contribute to governance forums and senior discussions with clear, structured updates on portfolio performance, strategy effectiveness, and key risk themes. • Support external reviews, audits, funding discussions, and due diligence where required, particularly in relation to portfolio performance and credit strategy.
Benefits
• Everyone owns a piece of the company - equity • Hybrid with 3 days a week in the office • 25 days’ holiday a year, plus 8 bank holidays • 2 paid volunteering days per year • One month paid sabbatical after 4 years • Employee loan • Free gym membership • Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering
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