multiplymii - Customer Service Specialist
Requirements
• 3+ years of experience in a customer service environment; experience in healthcare and/or Australian Based companies is advantageous • Strong english skills (verbal and written) is essential as this role will be communicating via phone, email, and live chat • Strong technology skills and/or the ability to learn multiple systems (including Hubspot and Front) • Strong attention to detail • Experience problem solving with customers and identifying other potential issues to resolve • Ability to work independently and as part of a team • A passion for health and wellbeing
Responsibilities
• Respond to / solve inbound customer tickets, emails, live chats, and/or outbound calls. • Respond to request a call back enquiries • Participate in proactive customer campaigns i.e. surveys, new product launches etc. • Communicate with pharmacies on queries or issues as required • Assist internal stakeholders with Customer Service related tasks
Benefits
• 100% Remote Work • 13th Month Pay • Healthcare (HMO) • Paid Service Incentive Leave (SIL) • Paid Philippines Holidays • Free Learning and Development Programs • Application Process • We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible. • Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, but this may vary depending on the role. Throughout each stage, we’ll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.
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