aghanim - Technical Integration Engineer (AMER)
Requirements
• Technical background in software development, QA/testing, or technical support • Understanding of idempotency, retries, and reliable delivery patterns • Understanding of REST APIs, webhooks, JSON, and HTTP protocols • Experience working with dashboards, and developer tools • Based in North or South America. Fluent in English • Experience with B2B or B2B2C gaming industry integrations (publishers, studios, gaming platforms) • Self-starter mentality with a passion for learning quickly and delivering results • Familiarity with payment systems, in-app purchases, or e-commerce integrations • Experience with analytics tools (Google Analytics, PostHog) • Knowledge of mobile app ecosystems (App Store, Google Play) • Understanding of frontend/backend architecture and technical domain configurations • WHAT SUCCESS LOOKS LIKE • Clients successfully launch their Game Hubs with minimal friction • Integration timelines are met or exceeded • Technical issues are caught early and resolved quickly within agreed timelines • Strong relationships built with clients who see you as a trusted technical partner • Clear, actionable bug reports that help engineering ship fixes fast • Aghanim helps game developers achieve financial and creative independence by providing the solutions they need to launch, run, and grow their businesses.
Responsibilities
• 1. Client Technical Support • Serve as the go-to technical resource for game publishers and studios in the AMER region • Provide expert guidance on API integration, webhooks configuration, SDK implementation, and platform best practices • Troubleshoot integration issues and help clients optimize their implementation • 2. Integration Management • Lead end-to-end game integrations following our comprehensive checklist • Configure Game Hubs and checkout flows in the dashboard • Set up items, pricing, SKUs, stores, and reward/bonus configurations • Validate webhook implementations (item delivery, refunds, disputes, chargebacks, idempotency handling) • Ensure proper analytics setup and news content integration • 3. Testing and Quality Assurance • Test integrations across sandbox and production environments • Identify and document issues with clear reproduction steps • Ensure integrations meet reliability and functional requirements before launch • 4. Technical Documentation • Help maintain and improve integration documentation • Create client-specific guides when needed • Contribute to internal knowledge base and best practices • 5. Go-Live Support • Migrate configurations from sandbox to live • Refine and publish live hub versions • Coordinate final UI/visual review with design team • Support optional features: Loyalty Program, Daily Rewards, LiveOps, News plugin, attribution integrations (Adjust, AppsFlyer, Singular, etc.) • 6. Cross-functional Collaboration • Work closely with Engineering and Customer Success teams on integrations and issues • Provide structured feedback on product gaps and integration challenges • Support continuous improvement of integration processes and tooling
Benefits
• Work with international game publishers and studios • Direct impact on product development and client success • Collaborative, fast-moving team that values ownership and initiative • Fast decision-making and minimal bureaucracy
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