CluedIn - Global Operations Manager
Requirements
• Strong experience managing cloud infrastructure (Azure preferred) • Deep knowledge of Kubernetes environments • Proven leadership experience in DevOps / Operations teams • Experience driving automation and process improvements • Strong stakeholder communication skills • A proactive, ownership-driven mindset
Responsibilities
• Own the performance, stability, and uptime of our global Azure infrastructure • Lead and develop a high-performing operations team • Drive automation and reduce manual operational overhead • Oversee incident management and ensure rapid resolution within SLA targets • Continuously improve processes, tooling, and documentation • Implement and maintain monitoring and alerting systems • Collaborate closely with Product, Engineering, and Customer teams • Manage operational budgets and optimise resource allocation • Provide clear reporting and insights to senior leadership • What Success Looks Like • High system reliability and SLA adherence • Fast, effective incident resolution • Strong, well-documented operational processes • A continuously improving and upskilled team • Scalable, efficient infrastructure supporting business growth
Benefits
• Lead the Change – Be at the forefront of the data revolution • Lead the Change • Microsoft-Backed Innovation – Work with cutting-edge Azure technologies • Microsoft-Backed Innovation • Grow Continuously – Dedicated learning and development opportunities • Grow Continuously • Diverse & Collaborative Team – Innovation thrives in our culture • Diverse & Collaborative Team • Flexible by Design – Remote-first with flexible working • Flexible by Design • Eligibility for Stock options • £500 home office budget • Private healthcare + life insurance + EAP • 25 days holiday + public holidays • 5 dedicated training days per year • Remote-first working • Work from anywhere (up to 120 days/year) • Spotify Premium subscription • Global team meetups and offsites • Equal Opportunities Statement: • CluedIn is constantly working to maintain and improve our inclusive, friendly workplace. We ensure that both applicants and our people receive unbiased treatment without discrimination on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race or any other protected characteristic. We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team.
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